Senior Computer Technician - MATC - Milwaukee, WI
(2026-04)
- Provide user support for hardware, software, and connectivity; managed Help Desk operations and end-user troubleshooting.
- Developed training materials, guides, and tutorials to enhance digital literacy and independent technology use.
- Diagnoses and resolves hardware, software, and connectivity issues. Performs regular maintenance, deployment, and replacement of IT resources and reimages computers and storage devices.
IT Supervisor Retail - Spencer Technologies - Menomonee Falls, WI
(2025-09 - 2026-04)
- Supervise production team and technicians to ensure efficient daily IT operations.
- Oversee deployment, maintenance, and repair of retail hardware, including POS Elo systems, printers, scanners, and peripherals, reducing downtime and improving system availability.
- Provide hands-on technical leadership by troubleshooting complex hardware and software issues, ensuring compliance with SLAs, SOPs, and quality standards.
- Coordinate workflows, mentor techs, and implement process improvements to boost efficiency.
- Oversee project management activities such as triaging hand-held devices, reviewing SOPs and SLAs, and training technicians to improve service quality and consistency.
- Maintain documentation, ensure IT compliance, and stay up to date on emerging technologies.
System Administrator - Delta Medical Systems - Brookfield, WI
(2023-12 - 2025-01)
- Managed enterprise IT infrastructure, including Active Directory, Azure AD, and Office365, supporting HIPAA compliance.
- Oversee virtual environments with VMware ESXi, VxRail, and Veeam backup solutions, ensuring data integrity and disaster recovery readiness.
- Implemented security measures such as MFA, BitLocker encryption, and endpoint protection, reducing cyber risks.
- Implemented Ticketing System to better streamline IT workflow and be more scalable.
- Conducted user training on cybersecurity awareness, phishing prevention, and system best practices.
- Supported VOIP and communication systems including RingCentral and Verizon Business.
- Implement and uphold robust, up-to-date cybersecurity protocols by upgrading to latest FortiClient firewall hardware and VPN client.
System Admin - Ovation Communities - Milwaukee, WI
(2022-05 - 2023-11)
- Administered Active Directory, Group Policies, and Office365 accounts for healthcare staff, ensuring seamless user onboarding/offboarding.
- Managed HIPAA compliance through Azure MFA, BitLocker, and endpoint security solutions.
- Monitored network devices and servers using Lansweeper; mentored helpdesk staff on troubleshooting and security.
- Supported EMR/EHR systems, ensuring optimal access controls and data security.
- Managed mobile devices via Meraki MDM, supporting clinical staff with secure device configurations.
Learning Coach - MPS Volunteer - Virtual
(2021-08 - 2022-05)
- Teach lessons, course activities in areas: Math, Art, PE, Social Studies, Science, Language Arts.
System Admin - Hanson Dodge - Milwaukee, WI
(2018-04 - 2021-07)
- Ensured network security, managed firewalls, VPNs, and endpoint protection for a creative agency.
- Support virtual infrastructure with VMware, SAN, and VEEAM backups, maintaining high availability.
- Administered GSuite, Office 365, Azure, and Volume licensing Agency.
- Manage remote support via TeamViewer, ConnectWise, and Microsoft RDP.
- Manage Immutable offsite backups and Disaster Recovery Plan.
- Technology Innovation & Budgeting: Researched and implemented new technologies aligned with agency goals; tracked department expenses to meet quarterly budgets.
