Philadelphia Rosenau

Store Manager leading staff scheduling, inventory control, hiring support, and store operations in a busy retail or restaurant environment. Builds reliable coverage, controls day-to-day workflow, and keeps service standards consistent across shifts. Fits roles that need ownership of labor, operations, and customer experience.

Shift Supervisor at Rachel's Kitchen (2025-03 – Present)

• Managed front of house operations, ensuring smooth customer service and team coordination.
• Stocked and maintained inventory levels, contributing to efficient supply management.
• Coordinated truck orders, ensuring timely deliveries and proper stock alignment.
• Truck Order

Life Insurance Agent at American Income Life Insurance Company (2025-09 – 2025-12)

• Contacted clients to discuss life insurance options and address inquiries
• Guided clients through life insurance application process, ensuring clarity and understanding
• Secured client referrals through exceptional service and relationship building
• Handled high call volume

Assistant Manager at RUBIOS (2016-03 – 2024-01)

• Trained 15+ new employees on product knowledge and customer service protocols, streamlining onboarding process
• Resolved customer complaints quickly and effectively, maintaining a 95% customer satisfaction rate
• Trained 15+ new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations, improving onboarding efficiency
• Coached new employees on company policies, cutting training time by 20%
• Interviewed job candidates and recommended hires to general manager, supporting a 15% reduction in staff turnover

Cashier at RACHEL'S KITCHEN (2023-03 – 2023-12)

• Maintained cleanliness of checkout area, creating a welcoming environment for customers
• Provided excellent customer service by greeting customers and offering assistance, contributing to positive customer feedback
• Delivered excellent customer service by greeting customers and providing assistance, fostering positive customer feedback
• Assisted customers with locating items throughout the store, enhancing the overall shopping experience
• Helped customers locate items throughout the store, improving their shopping experience

Bachelor of Science in Entrepreneurship – Grand Canyon University (2030-06)

High School Diploma – Desert Oasis High School (2010-06)