Philip David

I have spent the last 10 years in customer facing roles across tech, retail, and small business sales. Most of that time was at Apple, where I handled everything from complex hardware repairs to some of the harder customer situations the store saw. More recently I built out a B2B outreach operation from scratch using HubSpot, which gave me real experience with cold calling, pipeline management, and the full sales cycle. Apple ACiT certified and comfortable with CRM tools.

Sales & Operations at Golden Bay Hardwood Floors (2025-07 – 2026-05)

• Cold called and emailed realtors, general contractors, and interior designers across SF to build a B2B referral pipeline.
• Handled all client communication by phone and email, from first inquiry through estimate, follow-up, and close.
• Set up and ran the company's HubSpot CRM from scratch, including lead records, call queues, and follow-up sequences.
• Wrote project estimates and handled client billing in QuickBooks through the full job lifecycle.
• Managed the company website on Squarespace and ran social media on Nextdoor, Facebook, and Instagram.

Technical Expert at Apple Inc. (2022-03 – 2024-08)

• Maintained a high repair success rate across a large volume of device repairs, consistently meeting Apple's quality and accuracy standards.
• Regularly completed one of the higher repair volumes on the team while keeping rework and errors low.
• Diagnosed and repaired hardware and component failures across iPhone and Mac, working through complex cases other techs had missed.
• Handled some of the store's more difficult customer situations, turning frustrated customers around through direct and honest communication.
• Handled setups and support beyond standard repairs including pro creative configurations and outside the box solutions for edge cases that didn't have a clean answer in the service guide.
• Consistently received strong customer satisfaction scores, recognized for delivering a positive experience even in high pressure situations.
• Regularly completed a high volume of sessions per hour while keeping quality consistent throughout the shift.
• Became a go-to resource for teammates on repair procedures and troubleshooting.
• Earned Apple Certified Mobile Technician (ACiT) certification.

Technical Specialist at Apple Inc. (2017-08 – 2022-03)

• Ran back-to-back customer sessions daily, keeping appointments on schedule while giving each person real attention.
• Ran full diagnostics on a wide range of Apple devices and walked customers through what was wrong and why.
• Handled a mix of technical issues, billing questions, and complaints, usually finding a resolution on the spot.
• Earned Apple Service Fundamentals certification (SVC-17A).

IoT Expert at Market Source / Target Open House (2015-07 – 2017-04)

• Sold smart home products including Nest and Phillips Hue by learning what customers actually wanted and matching them to the right setup.
• Hosted product events attended by CEOs and tech founders, and represented the brand at Moscone Center conventions throughout the year.
• Kept a running client list and stayed in touch with regulars, which made a real difference in a niche market.