Philip Letzelter

RPA and Automation Architect with 10+ years of enterprise automation experience spanning solution architecture, platform administration, automation development, production support, technical governance, and developer mentoring. Extensive hands-on experience with Automation Anywhere A360, Blue Prism, NICE, and UiPath. Experienced in designing scalable, repeatable, and recoverable automation solutions; architecting RPA environments; establishing development standards and best practices; performing design and code reviews; and leading automation initiatives from process assessment through production implementation.

Strong engineering background in industrial automation, PLCs, robotics, electrical systems, troubleshooting, and technical project management.

Senior Developer - Intelligent Process Automation at SS&C TECHNOLOGIES (2023 – Present)

• Design and develop enterprise automation solutions using Blue Prism, with emphasis on scalability, maintainability, repeatability, and recoverability.
• Translate business requirements into automation solutions with technical Business Process Definition and Solution Design documentation.
• Serve as Control Room Administrator and Production Controller, supporting enterprise production automations and production issue resolution.
• Perform RPA platform administration, troubleshooting, maintenance, upgrades
• Support automation architecture and technical decisions across development and production environments.
• Manage automation defects, enhancements, and development activities through Jira.
• Manage process migrations and source control using GitHub.
• Collaborate with business and technical stakeholders to troubleshoot production issues and improve automation reliability.
• Develop and support AI-assisted automation solutions using Claude AI and emerging automation technologies.

RPA Architect / Solution Architect at LANDMARK HEALTH (2021 – 2023)

• Architected and designed on-premises Automation Anywhere A360 infrastructure supporting Development, Test, and Production environments.
• Established RPA architecture standards, development best practices, and program-level technical guidelines.
• Led installation, configuration, administration, maintenance, upgrades, and troubleshooting of Automation Anywhere environments.
• Created Process Definitions, Solution Design Documentation and RPA processes, translating business requirements into a scalable, repeatable and recoverable technical solution, focused on operational reliability using Automation Anywhere A360 and Power Automate.
• Participated in Agile development methodologies, including sprint planning and delivery activities.
• Designed and implemented Human-in-the-Loop automation solutions.
• Implemented OCR-based automation solutions and provided technical training.
• Collaborated with Automation Anywhere technical and success teams regarding platform capabilities, architecture, and implementation.

Senior Consultant, Robotic Process Automation at INFORMATION SERVICES GROUP (ISG) (2016 – 2021)

• Led RPA discovery and assessment initiatives with business stakeholders, translating business requirements into automation strategies and identifying high-value processes suitable for automation.
• Created Process Definition Documents (PDDs) and Solution Design Documents (SDDs).
• Designed end-to-end RPA architecture and technical solutions based on business requirements.
• Served as RPA Design Authority, conducting architecture and code reviews to ensure development standards and solution quality.
• Mentored RPA developers and provided training on architecture, development standards, and automation lifecycle practices.
• Served as RPA project lead, coordinating daily status meetings, project activities, and RAID log management.
• Supported Agile development methodologies and sprint planning.
• Provided automation lifecycle training and technical guidance to development teams and clients.

Senior Service & Commissioning Engineer at MARIOFF INC. (2009 – 2016)

Provided technical service, commissioning, troubleshooting, and maintenance of automated suppression and monitoring systems. Worked with electrical, mechanical, PLC, and control systems and provided technical support in high-pressure field environments.

Project Engineer / Applications Test Engineer / Field Service Engineer at RIMROCK CORPORATION (2004 – 2008)

Managed engineering projects, equipment commissioning, application testing, technical troubleshooting, customer implementations, and field service. Coordinated with engineering, sales, purchasing, R&D, and customer teams to deliver technical solutions.

Bachelor of Science in Computer Engineering – DeVry University, Columbus, Ohio (2004)

Associate degree in Culinary Arts – Johnson & Wales University, Charleston, South Carolina (1996)