Support Consultant at Achievement Awards (2024-08 – 2025-04)
- Customer care - attending to inbound calls and emails of rewards programs i.e Sanlam Reality Rewards program.
- Helpdesk Support - Assiting members with bookings with different partners websites on the program, namely Flysafair, Emirates, Protea Hotel, Nu Metro, Planet Fitness, Uber, Intercape and Lekkerslaap.
Sales Representative at IDM Motor and Home (2023-02 – 2024-06)
- Customer Care/service - Delievering service of high quality and professionalism.
- Underwriting - Managing new and existing clients risks as per the underwriting guidelines and policy screening.
- Training and Coaching - Assisted colleagues on a daily basis with quality, product knowledge and closing of sales.
Financial Advisor at Metropolitan (2021-09 – 2023-01)
- Administration - Writing business (sales) and servicing clients in targeted geographical work sites and open markets.
- Client centricity - Building report with current and prospective clients as well as door openers of work sites including key stakeholders.
- Marketing and Presentations - Arranging pop up offices at work sites and events by presenting and marketing existing and new products for clients needs.
Financial Advisor at Lionlife (2019-03 – 2021-07)
- Top sales 2020
- Administration - Writing business (sales) and servicing clients in targeted geographical work sites and open markets.
- Client centricity - Building report with current and prospective clients as well as door openers of work sites including key stakeholders.
- Marketing and Presentations - Arranging pop up offices at work sites and events by presenting and marketing existing and new products for clients needs.
Manager at Seacrest Funeral Services (2017-10 – 2019-03)
- Administration - Registration of Death at Home affairs, Booking and making payments of graveyard plots with municipality, Collection of funeral cover payments, Payroll, Payments for coffins and flowers
- Sales - Signing up new clients.
- Supervision - Delegation of work to subordinates at graveyards, Co-ordination of funeral procedures at clients home, churches and graveyards.
- Marketing
- Customer care - Providing professional service to all clients and attending to complaints.
Client Service Consultant at Santam (2008-09 – 2017-10)
- Consultations - Attend to inbound calls and emails in all departments. (Telephonically and walk-in clients)
- Data Capturing - responsible for brokers appointments (Policy conversions), Renewals, SASRIA and Reinstatements.
- Underwriting - managing new and existing clients risks as per policy screening and underwriting guidelines.
- Sales - Upselling and new policy products offered to clients. Retentions
- Quality Assurance - Listening to calls to assist staff with compliance and coaching.
- Resolution of complex queries for senior management.
- Customer service - delivering service of high quality and professionalism. Attend to complaints sent from head office and other departments.
- Training - Assisted colleagues on a daily basis with high end escalations or queries as well as product knowledge.
- Presentations - Suggested ideas to the team to increase productivity and meet daily SLA's.
Storeman at Autocycle Centre (2005-02 – 2007-03)
- Managing consignments dispatched to clients nationwide. Data Capturing - Saved all orders on in house systems for tracking and record purposes.
- Customer service - Attended to telephonic orders and walk in clients.
- Stock and Quality control - Ensuring that stock taking was done weekly to prevent any loses and that the quality of goods dispatched are all in order.
Store Assistant at Nike Factory Store (2001-01 – 2005-02)
- Compiling of weekly/ monthly reports - Keeping track of forecasted Budgets and Targets.
- Sales - Ensuring daily targets are met.
- Supervision - managing staff, arranging scheduled breaks and monitoring time keeping. Work Delegation.
- Strategic planning - SWOT Analysis, Best practice, Analyzing sport trends to stay on par with competitors and markets.
- Training - Provided training to new staff as well as in depth technical training on sports apparel and shoes for the different sport genres.
