Phillip Lee
Operations Professional
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About
Detail-oriented Operations Professional with over 5 years of experience in high-volume business management and strategic execution. Proven track record in optimizing operational efficiency, managing diverse stakeholder relationships, and driving revenue growth. Expert in coordinating logistics, financial reporting, and cross-departmental collaboration within the hospitality and entertainment sectors.
Experience
General Manager - K1 Speed - Dallas, TX
(2024-10)
- Direct daily business operations, ensuring peak efficiency and maintaining high standards for customer satisfaction and safety.
- Spearhead strategic marketing initiatives that achieved an 18% increase in revenue and a 22% improvement in customer retention.
- Manage complex vendor relationships and equipment inventory to minimize operational downtime and optimize service delivery.
- Mentor and develop leadership talent, successfully transitioning a Shift Lead into an Assistant General Manager role.
Assistant General Manager - UNCO Hospitality - Dallas, TX
(2023-08 - 2024-08)
- Coordinated day-to-day operations for two high-revenue concepts ($6M and $9M), focusing on improving guest satisfaction and operational synergy.
- Managed weekly financial reporting and P&L controls, identifying cost-saving opportunities in food and labor without impacting service quality.
- Collaborated on strategies to increase bottom-line profitability and overall Year-to-Date (YTD) sales performance.
Director - Dream Associates Hospitality Group - Dallas, TX
(2023-02 - 2023-07)
- Oversaw operations for multiple franchise locations across Dallas and Houston, ensuring seamless daily execution and brand alignment.
- Acted as a primary point of contact for National Sales Office (NSO) accounts, fostering critical relationships with vendors and franchise partners.
- Supported market expansion efforts by collaborating on the development of master franchise accounts across three states.
General Manager - Paris Baguette - Chula Vista, CA
(2021-02 - 2023-02)
- Led a multi-departmental team of 30+, fostering a collaborative environment to achieve operational targets.
- Conducted regular SWOT analyses in partnership with ownership to drive strategic growth and informed decision-making.
- Upheld rigorous standards for safety protocols and quality control to ensure consistent customer experiences.
Education
Business Administration - Southwestern Community College
