Assistant Director of Residential Services - TILL INC - Dedham, MA
(2025-02)
- Lead teams of total of Nine Residential Managers and Site Coordinator to maintain high-quality service delivery and ensure compliance with organizational philosophy and state regulations.
- Providing essential support and services to adults with developmental disabilities, acquired brain injuries (ABI), and other specialized needs in various residential settings, while promoting independence, dignity, community inclusion, and overall well-being.
- Coordinate individualized care plans, collaborate with families and providers, and oversee staff training and documentation standards.
- Foster inclusive, community-integrated environments that support resident growth and independence.
- Organize events and initiatives that enhance resident engagement and social interaction.
Residential Coordinator - TILL INC - MA
(2024-05 - 2025-02)
- Deliver comprehensive oversight and support for adults with developmental disabilities, acquired brain injuries (ABI) and specialized needs across multiple residential programs.
- Provide leadership and direction to Six Residential Managers to ensure quality service delivery and adherence to organizational values and state regulatory standards.
- Oversee the development and implementation of individualized service plans, partnering with families and interdisciplinary providers while ensuring staff training and documentation compliance.
- Cultivate inclusive, community-based environments that encourage resident independence, personal growth, and meaningful participation.
- Plan and implement programs and initiatives that promote resident engagement, social connection, and overall well-being.
Residence Manager - TILL INC - Dedham, MA
(2014-10 - 2024-05)
- Conducts weekly supervision meetings with program staff and facilitates weekly staff and clients' house meetings.
- Performs program staff scheduling insuring adequate program staffing.
- Participates in the recruitment and hiring process for new program employees.
- Approves bi-weekly employees' time sheets for timely submission to Payroll Department.
- Provides leadership and guidance to the program during the annual state Licensing Inspection and during periodic medical records reviews.
- Work closely with the Residential Coordinator in the development and implementation of program budgets.
- Responsible for keeping food and medication expenditures within the budget.
- Reviews clients' clinical charts to ensure compliance with State Agency regulations.
- Prepare client census reports for monthly submission to the Accounts Receivable Department.
- Maintain positive working relationships with community services providers.
Clinical Program Manager - Advocates Inc. - Framingham, Ma.
(2006-01 - 2013-08)
- Responsible for monitoring the up-keep of the program site.
- Provided clinical supervision and clinical rehabilitative direction to the program team and clients.
- Performs program staff scheduling on a monthly basis
Residential Counselor - Advocates Inc. - Framingham, Ma.
(2003 - 2006)
Member of clinical team serving eight adults with major mental health issues in DMH high intensity group home.
- Performed crisis intervention and triage.
- Perform assessments, develop treatment plans and monitor clients' progress.
- Responsible for weekly grocery shopping's and assists clients during weekly menu preparation.
- Coordinate services with other treatment providers (psychiatrist, therapist, medical doctors, day programs, job coaches or employment specialists, DMH case managers and supervisors, guardians, and clients' family members).
- Scheduling clients' appointments with providers and providing transportation during scheduled appointments.
- Ensured that clients' rehabilitative treatment is performed and documented to Rehab Option standards, and conducted with dignity and respect.
Relief, fulltime, and Partime (Relief and Overnight Awake Counselor) - Opensky Community Services
(2010)
Residential Counselor - The Bridge of Central Massachusetts Inc
(1998 - 2003)
- Provided direct care to young adults in group home residential settings.
- Administered and monitored medications in accordance with regulations.
- Maintained accurate treatment goals, progress notes, and daily clinical documentation per DMH standards.
- Supported implementation of treatment plans by observing and reporting client needs and behaviors.
- Ensured a safe, clean environment and addressed maintenance concerns.
- Facilitated leisure activities to promote social skill development.
- Transported clients to medical appointments and treatment programs to support continuity of care.
Support Worker - Horaceman Education (HMEA) - Sutton, Ma.
(2002 - 2003)
- Provides professional supports to clients served in a day program facility setting.
- Participate in a team of assisting clients with special needs in a day program facility.
- Providing transportation to enable them perform volunteer work such as home delivery meals.
- Provides care services to clients, and assist in implementation of habilitation, behavioral and recreational programs.
Caregiver /Per diem - Griswold Special Care - Concord, Shrewsbury, Ma.
(1996 - 2009)
- Attended to the elderly and assisting them with activities of daily living.
- Provided outreach to Alzheimer's patients, and provided in-home care and companionship.
- Works effectively with other caregivers to better serve patient needs, promoting a non-threatening, therapeutic milieu.
- Documenting clients progress in daily reports, including incident reports and provides communication regarding clients' progress.
