Phoebe Federow

Prepared and served alcoholic and non-alcoholic beverages in a fast-paced environment. Delivered friendly, attentive customer service while building rapport with guests. Processed cash, credit card, and mobile payments accurately using a POS system.

BARTENDER - Grezi on Main

(2023-08 - 2024-08)

• Prepared and served alcoholic and non-alcoholic beverages in a fast-paced environment.
• Delivered friendly, attentive customer service while building rapport with guests.
• Processed cash, credit card, and mobile payments accurately using a POS system.
• Verified customer identification to ensure compliance with alcohol service laws.
• Maintained a clean, organized, and fully stocked bar throughout each shift.

BARTENDER - Black and Blue Steak and Crab

(2022-08 - 2023-07)

• Mixed cocktails according to recipes while maintaining consistency and quality.
• Recommended drinks and menu items to increase guest satisfaction and sales.
• Monitored inventory levels and restocked liquor, beer, wine, and bar supplies.
• Opened and closed the bar, including cash reconciliation and cleaning procedures.
• Worked collaboratively with servers, kitchen staff, and management to ensure efficient service.

SERVER - Lucky Day

(2021-08 - 2022-05)

• Provided friendly, attentive service to guests in a fast-paced dining environment.
• Took food and beverage orders accurately and entered them into the POS system.
• Delivered food and drinks promptly while ensuring order accuracy and guest satisfaction.
• Built positive relationships with guests by providing personalized and efficient service

BS/MS - OCCUPATIONAL THERAPY - UNIVERSITY AT BUFFALO (2020 - 2024)

BA - Public Relations - SUNY OSWEGO (2012 - 2016)