Phoebe Locatto

Utilizing sources to resolve problems to patient flow and patient care. Operating computer systems and application such as VistA, CPRS, MyHealthVet, ACD lines, and Microsoft applications Provided patients with accurate information regarding enrollment, eligibility, and beneficiary travel

Advanced Medical Support Assistant at Veteran Affairs (2023-07 – Present)

• Utilizing sources to resolve problems to patient flow and patient care.
• Operating computer systems and application such as VistA, CPRS, MyHealthVet, ACD lines, and Microsoft applications
• Provided patients with accurate information regarding enrollment, eligibility, and beneficiary travel
• Scheduled both new appointments and follow up appointments for primary care and specialty clinics (including podiatry, urology, physical therapy, optometry, and pain management)
• Updated demographic and insurance information with each check in
• Provided customer services to patients in person & on the phone. While knowing how to navigate how to calm down an upset patient if need be
• Accurately communicating with staff members regarding patient care.

Special Events Assistant at Fulton Alley (2021-04 – 2023-05)

• Managed and monitors development of schedules as coordinates & confirms appointments.
• Collaborates with vendors, contractors, and service departments to receive orders, direct activities.
• Provides quality customer service by fulfilling customer needs; consistently multitasking, swiftly handing customers inquiries, and excelling within a demanding & fast paced setting.

Salon Manager at Tan Republic (2020-09 – 2021-04)

• Coordinated client scheduling and registration. Scheduled and confirmed appointments.
• Managed client payments, billing, and balanced deposits daily.
• Provided courteous and attentive customer service while marketing and selling products & services.
• Maintained well organized store records and ensured accurate invoicing.

Patient Access Representative at Ochsner Health (2016-07 – 2018-08)

• Completed patient scheduling, clinic registration and hospital admission. Which included gathering patient's medical and financial information, confirming data accuracy and inputting date into patient medical record.
• Verifying insurance coverage, informing patients of financial responsibilities while explaining insurance benefits, co-payments, and preauthorization requirements for specific coverage.
• Effectively retrieved patient information and communicated to medical professionals as needed.

– Southeastern Louisiana University (2016 – 2019)

– Fontainebleau High School