Phumelele Mlambo

I am a highly driven individual,who is always energetic and motivated with more than 8 years of retail experience.

Till packer at Checkers Hyper (2017-11 – 2018-03)

• Responsible to serve customers with friendliness, honesty, accuracy, politeness and courteousness
• Responsible for packing of all items purchased by customers daily
• Responsible for checking of prices on items not marked as per instruction
• Responsible for returning products not purchased by customers, back to the shelve
• Responsible for packing plastic bags on a daily basis
• Responsible to return all baskets and trolleys to their designated area
• Assisting in other departments in the shop where necessary and/or as per instruction
• Responsible for cleaning of tills and working areas in a daily basis

Cashier at Checkers Hyper (2019-04 – 2019-09)

• Responsible to serve customers with friendliness, honesty, accuracy, politeness and courteousness
• Manage transactions with customers using cash registers
• Scan goods and ensure pricing is accurate
• Collect payments whether in cash or credit
• Issue receipts, refunds, change or tickets
• Redeem stamps and coupons
• Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Maintain clean and tidy checkout areas
• Track transactions on balance sheets and report any discrepancies

Money Market Clerk at Checkers Hyper (2019-09 – 2019-11)

• Responsible to serve customers with friendliness, honesty, accuracy, politeness and courteousness.
• Responsinle to serve customers when doing account payments or purchasing airtime,electricity,Rica their Sim cards,gift cards purchases,play lotto.
• Also assisted with bus,concert and flight bookings on our POS system.
• I handled a lot of cash each and every day where I had to be more accurate and honest for me to not have any shorts/overs and for our customers to leave our store happy

Receiving Admin clerk at Checkers Hyper (2019-11 – Present)

• We use SAP system
• Collaborate with procurement staff to list expected deliveries
• Receive shipments and sign paperwork upon receipt
• Unload packages from incoming trucks
• Inspect contents to ensure they are undamaged verify packages according to order and invoices
• Contact supplier or shipper if a mistake is identified
• Assume responsibility for returning unsatisfactory shipments or receiving replacements
• Label deliveries and allocate them to their designated place
• Ensure invoices are signed and paid for satisfactory deliveries
• Maintain accurate records and assist in inventory control
• Make sure that each and every end of day there are no unbalanced invoice
• Find solutions should there be any problems.
• A ssuring no damaged items are sent or received
• Comparing packing lists to company purchase orders and ensuring that the products in each delivery match the packing list
• Collaborating with the marketing department to develop a schedule for assembling and displaying manufacturer marketing pieces on the sales floor
• Packaging products for return to vendors and filling out any paperwork necessary
• Maintaining clean and tidy environment both in the office and receiving bay.
• Answering customer questions, providing information, taking and processing orders and addressing complaints
• Answering phone calls from suppliers or divisional office and calling vendors to follow up on appointments and deliveries
• Compiling, maintaining and updating company records
• Managing office inventory and working with vendors to ensure the regular supply of office materials
• Compiling and maintaining records of office business transactions
• Training, onboarding and supervising junior clerks
• Operating office equipment including printers, copiers, fax machines and multi-media instruments
• Assist the Manager with planning, organizing, and coordinating tasks.
• Supervise daily activities, ensuring goals and standards are met.
• Guide and support team members, delegate tasks, and monitor progress.
• Relay information between the Manager, team, and other departments.
• Address issues and make decisions, escalating when necessary.
• Prepare reports on team performance, progress, and challenges.
• Support staff training and development initiatives.
• Ensure processes and outputs meet quality standards.
• Manage schedules, rosters, or shifts.

Grade 12 – Centenary sec (2015)