Nursing Operation/Staffing Office Manager - Boston Medical Center - Boston, MA
(2024-09)
Under general supervision, supervises the daily activities of the staffing office and the staffing coordinators. Interviews, hires, orients, coaches, train disciplines and evaluates performances of the staffing coordinators. Manages work flow and monitors quality of work of the staffing office to ensure an efficient operational flow timely completion of assignments and adherence to department's standards and regulation.
Assures staffing policies and procedures are executed by the staffing coordinators to adequately staff the nursing units. Provides timely and constructive feedback when issues arise. Acts as a resource to trouble shoot issues and works to resolve problems when identified.
Works collaboratively with payroll and HR to assure accurate payroll is executed. Runs routine staff meetings. Promotes communication within the department. Monitors and maintains inventory of office supplies and equipment.
Purchases as needed and stays within established budget. Keeps office equipment in working order and contacts vendors or IT, as necessary, for repairs or replacements.
Nursing Operation Supervisor / Administrative Coordinator - Boston Medical Center - Boston, MA
(2021-03 - 2024-09)
Assist and perform a variety of clerical and secretarial duties to support the effective operation of the department. Assisting management staff in the collection, collation and review of demand and supply of staffing need for units and float pool.
- Answer phones and communicates messages to nursing management in a timely manner.
- Record information regarding staff absences/callouts apprises management in a timely manner.
- Maintains paper and electronic call lists for all staff; trained on sending out kronos text blasts to text page staff for last minute shift needs.
- Assists nursing management with communicating to float staff on the unit that they assigned to for their shift.
- Maintain Kronos and other electronic systems for schedules; ensures accuracy and timeliness of staff scheduling information
- Prepare daily staffing worksheets for all skill mixes for each day and shift per unit.
Administrative, Finance, Operations Support - Boston Medical Center/SPARK - Boston, MA
(2017-05 - 2020-06)
Assisted the Operations Director and Childcare Manager with the day-to-day operations of a non-profit healthcare center focused on the most vulnerable populations performing intakes and overseeing staff of 15-20.
- Covered front desk during peak times, morning and afternoon, greeting children, families and visitors
- Provided administrative assistance as needed (MS Office - Word, Excel, PowerPoint), copying, faxing, etc.
- Ensured that time-sensitive paperwork is handled efficiently (both internally and between Mattapan and BMC, and any other locations)
- Sourced and set up new vendors as needed, obtained purchase orders and acted as liaison to accounts payable
- Processed daily/weekly/monthly vendor invoices, logged them in Excel and reconciled in Lawson
- Tracked specific vendor invoices separately in Excel for CACFP/DOE reporting
- Tracked inventory supplies and ordered additional office supplies and paper/cleaning products
- Tracked donations and sent acknowledgements in timely manner
- Troubleshot issues involving IT, phone and facilities
- Tracked and reported general facilities issues and followed up if not addressed
- Assisted with internal event coordination and staff trainings, including A/V equipment or refreshment needs
- Assisted with fundraising events, donor visits, annual events by setting up the space, overseeing refreshments, directed vendors on set up of their supplies.
- Organized and filed office documents, storing away when needed
- Performed basic operational and building needs, special projects and other duties assigned or as necessary
Fund Accounting, Associate I (Contract) - State Street Corporation - Boston, MA
(2014-04 - 2014-10)
- Validated and reviewed all daily activity while maintaining all required controls
- Calculated and processed fund and account activities, e.g. supporting NAV, SEC yields, cash movements, distributions corporate actions, bank loans, processed transactions
- Supported the research and resolution process for exceptions, reconciliations, incorrect transactions and inquiries
- Escalated unresolved issues to management as required
- Maintained appropriate records of daily and monthly activities
- Provided information needed to prepare financial statements and reports for the client, shareholder, and/or director and management reports as needed
- Documented any updates or changes to formal procedures, databases, etc. for manager review
- Identified any unusual or potentially suspicious transactions activity and reported and/or escalated in accordance with corporate policy and guidelines detailed in relevant operating procedures
Accounting Assistant - Diversified Auto Port - Charlestown, MA
(2012-07 - 2013-07)
- Reconciled and processed work by verifying entries and comparing system reports to balances
- Charged expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries
- Processed daily checks and various credits
- Paid employees by receiving and verifying expense reports and requests for advances; preparing checks
- Verified vendor/broker accounts by reconciling monthly statements and related transactions
Facilities Mail Clerk/Custodial - Boston College - Chestnut Hill, MA
(2007-11 - 2012-06)
- Organized incoming and outgoing mails, parcels, and packages from UPS, FEDEX USPS
- Trained workers on software used to track packages to alert customers receipt of a package or parcel
- Communicated effectively with students about available services
- Assisted mail clerk manager
- Kept assigned building clean and neat on daily basis, including place work order for the building
- Worked on project crew for additional assignment, pressure washing, diamond cut, waxing floors, and any other machinery work
Dining Services Food Service Worker - Boston College - Chestnut Hill, MA
(2004-03 - 2007-09)
- Provided customer services for students during meal time
- Prepared daily inventory of needed supplies based on the daily menu requirements
- Placed various food orders from suppliers
- Performed various other duties as assigned
