Client Service/Research Analyst at Fleishman Hillard-Omnicom (2021-09 – 2025-12)
- Monitored and tracked daily media coverage, global news to capture real-time brand mentions
- Analyzed the coverage to deliver data-driven intelligence reports on sentiment, market trends, and competitor share of voice
- Interacted with clients daily to achieve their goals. Respond to urgent ad-hoc client's requests
Data Entry Clerk at U.S. Bank Government Lockbox Processing Center (2020-01 – 2020-10)
- Keyed and processed confidential government tax information/payments, from various sourced documents into IRS database accurately and efficiently in a high-volume environment
- Mail Screen: searched for missing information or initially deemed "unable to route" and reroute to the appropriate department
- Ability to effectively work in a deadline driven, high volume work environment, while maintaining productivity and quality standards and productivity goals
Data Assistant at Washington University, School of Medicine, St. Louis (2018-04 – 2019-08)
- Accurately entered, updated, and verified confidential clinical research and medical data into various databases, according to specific coding guidelines and Principal Investigator
- Tracked and logged, patients' data (responses) from medical sources documents (surveys) into secure digital databases
- Verification & Auditing: Verified data using Visual Proofreading (Self-Audit), System-Generated Validation, Source Document Cross-Referencing. Compared entries against raw data to catch missing answers, typos, or duplicate submissions, missing points or mistakes
- HIPAA Adherence: Followed HIPAA guidelines and Protected Health Information (PHI; any data about a patient's health, care. Treated all patient data with strict confidentiality and privacy
- Medical Document Intake Protocol
- Received and processed incoming patient surveys and documents in accordance with departments policies and procedures
- Used authorized electronic data capture systems, match every data point to source documents, and logged incoming participant medical surveys, questionnaires, or notes into system
- Ensured patient documents/records, surveys, questionnaires (OTP & SKIP) were assembled in order and were accurate and complete
- Monitored digital patient records through the internal system to track document location and status
- Accurately documented patient records using core identifiers (patient names, ID numbers, demographics, and dates) to ensure accurate data management and fast retrieval
- File/Records Storage and Security
- Maintained and secured digital and patient health records/files according to guidelines and protocols for storage, ensuring data is organized for subsequent analysis and quick retrieval
Data Entry Specialist at U.S. Department of Agriculture /National Agricultural Statistics Service (2012-08 – 2018-04)
- Entered, reviewed, and verified high volume of confidential agricultural government data from various multiple sources documents into the database in a high-volume, deadline driven and production goals environment.
- Verified and updated records and contact information for discrepancies in NASS database
- Document/Image Scan Support
- Mail Prepped - Removed documents from boxes, sorting/collating, removing staples, paper clips
- Sorted and processed mail-surveys/documents to be scanned, edited and entered the system
- Scanned paper documents- created digital imaged of (surveys, questionnaires and supporting documentation) into digital images and cataloging in file into USDA system
- Verified the quality of document images, ensured images were captured correctly and ensured all information was scanned properly, clear to read, with correct information for future retrieval
- Ensured all digitized /scanned records were legible, and accurately indexed for quality assurance
Administrative Assistant/Customer Service at CWAH Family Support Center (2008-03 – 2012-02)
Performed a wide range of daily administrative and customer service duties included for a non-profit
- Ensured digital information and physical files remained secure, accessible, accurate, and optimized for performance. Followed chain of custody protocols to protect privacy
- Provided customer service. Answered high volume of incoming calls, responded to communications and inquiries. Ensured resolution of issues. Routed requests and messages to appropriate support staff
- Responsible for client service communications; handled outgoing messages
- Conducted initial assessments and screenings to determine services
- Processed, registered enrollment applications/paperwork for (participants/clients) case files
- Scheduled appointments for direct supportive services
