Polly Avila

Completed morning and afternoon attendance Interacted with all aged students and different capacities Excellent communication with all school staff

Substitute Teacher - Donna Independent School District - Donna, TX

(2022-01 - 2023-03)

• Completed morning and afternoon attendance
• Interacted with all aged students and different capacities
• Excellent communication with all school staff
• Instructed class via Eshare

Sales Advocate - A-Max Insurance Services - Edinburg, TX

(2020-08 - 2021-12)

• Welcome customers
• Process payments
• Process policy changes
• Open new customer policies
• Take phone calls
• Fax and print documents
• Send documents via Docusign
• Upgrade and downgrade customer policies
• Problem solving with different companies we worked for
• Obtained county mutual license

Customer Service Representative - Teleperformance - Edinburg, TX

(2015-02 - 2016-09)

• Completed changes at customer request
• Answer policy question or concerns
• Processed payments
• Processed customer complaints
• Transfer calls to adequate department

High school diploma - Donna High School (2009-08 - 2011-05)