Pollyanna Manivongsa

Detailed-oriented professional with 7 years of experience managing scheduling, updating records, and performing clerical tasks in fast-paced environments. Demonstrated strong organization and attention to detail through inventory management, appointment scheduling, and maintaining accurate client records. Eager to leverage problem-solving and adaptability skills in data entry roles to ensure accurate information processing and support efficient office operation.

Nail Technician at Sassy Nail Bar (2025-05 – Present)

• Maintained accurate client records and appointment schedules, demonstrating attention to detail and strong organization.
• Executed gel polish applications with proper cuticle care, reducing client touch-ups after service and ensuring record updating for services provided.
• Supported cervical tasks by updating client information and assisting with inventory records.

Front Desk at Courtyard by Marriot (2025-03 – 2025-05)

• From being the first point of contact, I greeted about 30+ customers that arrived from the airport to check in ensuring a positive experience and impression.
• Handing incoming calls about the hotel, and answering questions about the bus shuttle provided in a professional manner.
• Updated records on clean and dirty rooms available, while communicating with other hotel employees to ensure a smooth night.
• Maintained an organized station and handled light book keeping with billing as well.

Nail Technician at M Nails (2019-05 – 2023-08)

• Maintained client satisfaction, while upholding a positive and functioning work environment.
• Greeted, scheduled appointments, and answered phone calls.
• Managed inventory records for the salon.
• Worked with other technicians to timely have clients in and out of the salon efficiently.
• Maintained salon cleanliness up to state boards standards.

High School Diploma – West Mecklenburg High School (2016)