Poonam Vyas

Legal Process and Deposit Operations Specialist with a proven track record of managing global complex garnishments, subpoenas, receiverships, and financial documentation across U.S., Canadian, and Australian jurisdictions. Brings deep expertise in banking operations, regulatory compliance, and customer-centric communication, with a strong ability to collaborate cross-functionally with Engineering, Accounts Payable, and Legal teams. Recognized for delivering exceptional accuracy, enhancing documentation standards, and optimizing workflows to drive efficiency and reduce risk.

Demonstrated success in onboarding and developing talent, leveraging tools such as Salesforce, Microsoft Office, and Google Workspace to improve operational performance and scalability.

Legal Process Specialist - Remote - Block, Inc - Oakland, CA

(2022-07 - 2026-02)

• Managed and interpreted tax levies across the U.S., Australia, and Canada, ensuring accurate legal responses and adherence to regulatory timelines.
• Handled high-risk legal orders—including garnishments, receiverships, subpoenas, and UCC filings—with strong attention to detail and consistent deadline compliance.
• Utilized Salesforce to track levy, lien, garnishment, and subpoena cases, maintaining complete audit trails and improving workflow accuracy through consistent documentation.
• Communicated with attorneys, agencies, and customers through clear, professional correspondence, helping reduce clarification delays and improve case resolution.
• Collaborated with engineering and operations teams via Jira to troubleshoot system issues and recommend workflow enhancements that reduced manual steps and improved processing speed.
• Developed AI agents to automate levy/lien inquiries, reducing repetitive questions and improving access to internal knowledge resources.
• Created micro-learning videos and step-by-step documentation to support new-hire training and strengthen onboarding consistency.

Sr. Representative, Deposit Operations - Hybrid - Ally Bank - Fort Washington, PA

(2017-09 - 2022-11)

• Reviewed subpoenas, levies, warrants, child support orders, and summons with strict deadline compliance, ensuring accurate and timely fulfillment.
• Triaged legal documents and coordinated with attorneys, agencies, and internal teams to ensure proper routing and reduce processing delays.
• Maintained POA records and supported Medicaid documentation requests, improving documentation accuracy and overall processing efficiency.
• Completed customer account maintenance and deposit verification requests, helping reduce follow-up inquiries and streamline operational workflows.
• Handled escalated operational inquiries for the Contact Center, improving agent accuracy and reducing repeat escalations.

CSR / Head Teller / Teller - Fulton Financial Corporation - Montgomeryville, PA

(2007-09 - 2017-08)

• Processed checks, assisted with wire requests, and supported AP-related inquiries with accuracy and compliance.
• Executed consumer loan applications, verified supporting documentation, and coordinated closings to ensure smooth and timely processing.
• Achieved consistent sales goals using consultative service methods, helping customers identify appropriate financial products.
• Supervised teller operations, maintained the cash vault, and reconciled settlement differences to ensure secure and accurate branch operations.
• Trained new tellers and head tellers on procedures and compliance standards, strengthening team accuracy and operational consistency.