General Manager - Relianse Global LLC Red Roof Inn - Temple, TX
(2023-06 - 2026-06)
- Developed and implemented strategic plans to drive business growth and increase profitability
- Led a team of 7 employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
Home Retention Specialist - Penncro - College Station, TX
(2021-04 - 2023-02)
- Assisting homeowners with application process.
- Inbound/Outbound calls
- Completing over the phone applications
- Transferring calls to correct department.
- Multitasking between homeowners and banks over the phone, using dual computer monitors.
- Taking payments and setting the homeowners up on payment plans.
- Assisting the homeowners with any questions or concerns they may have.
- Using Microsoft, Excell, PowerPoint, Teams Microsoft, Gmail.
- Documenting all information needed on the calls.
- Being polite, showing empathy when needed.
- Closing out calls and systems
Caregiver - HEIGHTS HOME HEALTH CARE - Harker Heights, TX
(2017-10 - 2021-02)
- Taking care of patients, assisting them with needs/ wants
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Maintained a clean and organized living environment for clients by performing light housekeeping duties
Caregiver/Personal Assistant - Outreach Healthcare - Harker Heights, TX
(2014-05 - 2017-06)
- Ability To work directly and indirectly with patients and there families
- Administration of medicines and medical supplies as needed.
- On zoom calls with patients family member updating them on status and claims for the patients.
Cook - Sbisa - College Station, TX
(2008-05 - 2013-06)
- cooking, cleaning, preparing food, assisting the costumer with any needs that they may have
- I cooked, cleaned, and prepared any foods necessary
- I showed other students the proper ways to handle, cook, and process the foods, and other things that are needed.
