Portia Ngobese

Dedicated and reliable hospitality professional with over 12 years of experience in housekeeping, linen management, cleaning operations, and customer service within the hotel industry. Skilled in maintaining high cleanliness standards, inventory control, stock management, hygiene compliance, and health and safety procedures. Currently pursuing a Bachelor of Operations Management and Supply Chain Management.

Strong organisational, communication, teamwork, and problem-solving skills with a commitment to delivering excellent guest service.

Public Areas Cleaner - Premier Hotels

(2020-01)

• Clean and sanitise hotel public areas including reception, corridors, staircases, restrooms, elevators and entrances.
• Ensure all public areas meet hotel cleanliness and presentation standards.
• Replenish restroom supplies including soap, tissue, towels and sanitising products.
• Sweep, mop, vacuum, dust and polish floors and surfaces.
• Dispose of waste and recyclable materials safely.
• Report maintenance faults and hazards to supervisors.
• Follow Occupational Health and Safety (OHS) policies and infection control procedures.
• Respond promptly to guest requests professionally.
• Operate cleaning equipment safely and correctly.
• Assist housekeeping department during busy operational periods.
• Maintain cleaning records where required.
• Ensure cleaning chemicals are stored and used according to safety regulations.

Linen Keeper - Protea Hotel Umhlanga

(2016-01 - 2020-12)

• Managed linen inventory for all hotel departments.
• Issued and received clean and soiled linen daily.
• Conducted regular stock counts and inventory reconciliation.
• Maintained accurate linen issue records.
• Inspected linen quality and removed damaged items.
• Coordinated linen distribution to housekeeping staff.
• Assisted with ordering replacement stock.
• Reduced linen losses through effective stock control.
• Worked closely with laundry service providers.
• Ensured linen rooms remained clean, organised and secure.
• Maintained compliance with hotel hygiene standards.
• Assisted housekeeping management with inventory reports.

Cleaner - Umhlanga Sands Hotel

(2012-01 - 2016-12)

• Cleaned guest rooms, public areas and staff facilities.
• Made beds and replaced linen.
• Cleaned bathrooms and replenished guest amenities.
• Vacuumed carpets and mopped hard floors.
• Removed waste and maintained hygienic environments.
• Reported damaged equipment and maintenance issues.
• Followed hotel cleaning schedules and procedures.
• Assisted guests courteously when required.
• Used cleaning chemicals safely according to instructions.
• Worked effectively within a housekeeping team to meet daily targets.
• Maintained high standards of cleanliness and customer satisfaction.

Bachelor - Operations Management and Supply Chain Management