Pourna Varsha

Proven track record in enhancing operational efficiency at Omega Healthcare by implementing automated processes and developing MIS reports for strategic decision-making. Excelled in data analysis and dashboard creation using Power BI, coupled with a strong analytical mindset. Demonstrated leadership in cross-functional team collaboration and quality assurance, significantly improving service standards.

Data Engineer - Morais City Private Limited - Trichy, India

(2025-09)

• Prepare reports based on management requirements
• Coordinate with all departments to collect, validate, and maintain ERP data
• Manage complete CRM lifecycle (Lead → Booking → Receipts → Reports)
• Administer ERP operations across departments including Projects, Legal, Accounts, Sales, CRM, Marketing, Digital, HR, Purchase, Store, Engineering, BOQ, and Architecture
• Ensure accurate data entry, validation, and system integrity
• Monitor daily ERP operations and resolve system-related issues
• Identify process gaps and implement automation improvements
• Support ERP enhancements and new feature implementation
• Train users and ensure effective ERP utilization
• Collaborate with cross-functional teams to ensure smooth operations
• Provide management with insights, reports, and performance analysis

Junior MIS Executive - Omega Healthcare Management Services Pvt Ltd - Trichy, India

(2023-10 - 2024-12)

• Prioritized and organized tasks to efficiently accomplish service goals
• Implemented automated processes to streamline daily operations and reduce manual workloads
• Developed MIS reports to track customer service performance and identify areas for improvement
• Developed and maintained comprehensive MIS reports to facilitate decision-making processes for senior management
• Reviewed and approved project plans prior to implementation
• Created dashboards using Excel to track key performance indicators
• Created presentations utilizing software applications such as PowerPoint and Excel
• Developed dashboards in PowerBI to provide real-time business intelligence insights

CSA (Internal Auditor for Quality in HMSA) - First Source Solution Limited - Bangalore, India

(2022-01 - 2022-05)

• Worked with cross-functional teams to achieve goals
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making
• Prepared and evaluated CRM reports to identify problems and areas for improvement
• Updated databases with new and modified customer data
• Analyzed data from customer surveys and suggested solutions for improvement
• Developed and maintained audit plans, checklists and procedures
• Conducted internal audits to ensure compliance with quality standards
• Identified process gaps by comparing actual results against expected outcomes

FATP Production Trainer - WISTRON (iPhone Manufacturing) Pvt Ltd. - Kolar, India

(2020-10 - 2021-10)

• Coordinated recruitment and placement of training program participants
• Explained goals and expectations required of trainees
• Documented performance, safety and customer service needs to improve operations
• Collaborated with other departments such as Human Resources and Quality Assurance to ensure that standards are met
• Provided constructive feedback and one-on-one coaching to employees
• Provided feedback on job performance during regular reviews with employees
• Conducted onboarding sessions to orientate new staff members about company policies and procedures

Bachelor of Arts - Information Technology - Bishop Heber College (2020-09)

High School Diploma - Vidhya Parthi Hr. Sec School (2017-04)

High School Diploma - Saraswathi Bala Mandir (2015-03)