Pratik Gavand

Senior Backend Engineer and Technical Lead with 19+ years building scalable enterprise and multi-tenant SaaS platforms. Deep expertise in Ruby on Rails, PostgreSQL/Citus, REST APIs, Elasticsearch, AWS, and distributed-system design, with recent experience shipping production LLM-powered workflows using OpenAI APIs, asynchronous orchestration, and human-in-the-loop review. Known for leading ambiguous, cross-functional initiatives from architecture through delivery while improving system performance, reliability, and engineering execution.

Senior Software Engineer / Technical Lead - COPPER

(2018-08)

• Architected and launched an AI-assisted data-import workflow using Ruby on Rails, OpenAI APIs, Resque/Redis, PostgreSQL/Citus, and S3; delivered confidence-scored, explainable column mappings with human review for customer data imports.
• Designed the durable draft architecture for the AI import experience, storing file content in S3 and mapping metadata in PostgreSQL/Citus so customers could safely resume in-progress imports after reloads or navigation.
• Improved company-cloning performance approximately 3–5×, reducing execution time from about 15 seconds to under 3 seconds; moved the work to an asynchronous microservice flow to reduce timeout risk as usage scaled.
• Led architecture and delivery for multi-tenant SaaS initiatives across backend, mobile, QA, product, and design, translating ambiguous requirements into phased technical plans and independently deliverable releases.
• Partnered with Product Managers and Designers as the technical lead in product discovery, rapidly building POCs and demos to validate feasibility, inform scope and prioritization decisions, and establish realistic delivery timelines before implementation.
• Established OpenAPI contract-driven service design across internal microservices, improving service-boundary clarity and reducing backend/mobile integration ambiguity.
• Designed a template-driven provisioning platform spanning workflow automation, saved searches, email automation, custom navigation, and theming; decomposed delivery into four releases so multiple engineers could build in parallel.
• Led technical discovery for cross-client Seamless SSO across web, mobile, backend, and microservices, de-risking the initiative and enabling parallel execution while preserving the release date.
• Led backend implementation of GDPR compliance initiatives, including data deletion, consent management, and data export workflows, ensuring customer data handling met regulatory requirements across multi-tenant PostgreSQL/Citus infrastructure.
• Improved production reliability through monitoring, alerting, root-cause analysis, and database investigation; resolved persistent failures in email updates and provisioning/cloning workflows.
• Mentored engineers through architecture kickoffs, code reviews, and clear acceptance criteria, improving execution consistency across concurrent initiatives.

Principal Software Engineer / Senior Software Engineer - INSPYRUS

(2016-02 - 2018-08)

• Built monitoring and infrastructure-management applications with Python, Django, AngularJS, MySQL, and REST APIs, giving operations teams centralized visibility into servers, services, jobs, URLs, and data workflows.
• Automated operational remediation in Python, including detection of stuck processes, database corrective actions, file reprocessing, and routine maintenance.
• Investigated production and data issues through root-cause analysis, database troubleshooting, and application maintenance to improve service reliability and operational response.

Team Lead / Senior Software Engineer / Software Engineer - ACCENTURE

(2007-08 - 2016-02)

• Led full-lifecycle development and production support for enterprise applications serving clients including Best Buy, Walgreens, and AON, coordinating onsite and offshore development teams.
• Designed web applications, backend services, and APIs using Ruby on Rails, Java, Spring, Hibernate, JavaScript, and AngularJS.
• Improved performance and stability of business-critical systems through query-plan analysis, indexing, long-running-query remediation, and a scalable purge/archive solution.

Bachelor of Science - Information Technology - D.G. Ruparel College, University of Mumbai, Maharashtra, India