Bank Teller - Wells Fargo - Kirkland, WA
(2026-01 - 2026-02)
Training & Job Shadowing
- Processed high-volume financial transactions under strict supervision, including deposits, withdrawals, and account maintenance, adhering to Bank Secrecy Act (BSA) guidelines.
- Maintained absolute accuracy in cash drawer reconciliations, contributing to a branch standard of zero end-of-day variance.
- Completed rigorous corporate training on anti-money laundering (AML) protocols, fraud detection, and customer identification programs (CIP).
- Shadowed senior personnel to master core banking platform software and advanced dual-control vault procedures.
- Employment ended due to EAD expiration in February 2026. EAD has now been renewed, and I am actively seeking new opportunities.
Sales Associate - Swarovski - Bellevue, WA
(2025-04 - 2025-11)
- Directed daily store opening and closing protocols, performing precise financial reconciliations and auditing cash wraps to secure branch assets.
- Managed customer point-of-sale (POS) transactions efficiently while securely handling daily cash, credit ledger, and billing inquiries.
- Exceeded monthly sales referral targets by up to 15% through strategic needs-assessment and personalized client relationship building.
Lead Optician - SEG Eye Care - Bellevue, Kirkland, WA
(2024-11 - 2025-02)
- Served as the primary point of contact for resolving customer issues related to eyeglass and contact lens orders, ensuring a high level of customer satisfaction.
- Managed day-to-day clinic operations to maintain a smooth and efficient workflow.
- Performed quality checks on prescription glasses to ensure accuracy and compliance with customer specifications.
- Handled cash transactions and assisted with billing-related queries and minor financial reconciliations.
Optician Consultant - AEG Vision
(2023-05 - 2024-11)
Worked as a Optician consultant at a Optical Clinic, dedicated to providing exceptional patient care and service. Responsibilities include warmly welcoming patients, managing check-ins and checkouts, and skillfully scheduling appointments to ensure a smooth flow of operations. Also responsible for verifying insurance details, ensuring that patients receive the best possible coverage for their vision needs.
- Consistently exceeded store sales goals and recognized as the top performing optician for over a year.
- Managed daily store closing procedures, provided exceptional customer service, handled cash transactions accurately, and resolved customer complaints effectively to ensure a positive client experience.
- A significant aspect of my role involves training patients on the use of ortho-k lenses and soft contact lenses, empowering them to make informed choices about their vision correction options.
- Additionally, have developed expertise in operating various optometric machines, allowing support for the clinic's diverse needs effectively.
- Through commitment to patient satisfaction and collaborative spirit, strives to create a positive experience for everyone who walks through our doors.
