Store Manager - CVS PHARMACY - Woodland Hills, CA
(2024-01)
High-volume retail location | Full P&L ownership | Team of 20+ associates
- Increased weekly revenue from $55K to $65K+ through execution of sales-driving initiatives and merchandising strategies
- Reduced shrink variance, improving performance by $99K over budget through strengthened operational controls and loss prevention focus
- Lead end-to-end store operations including staffing, compliance, inventory management, and financial performance
- Partner with district leadership to support KPI execution and operational consistency across multiple locations
- Coach and develop assistant managers and supervisors, building leadership pipeline for internal promotions
Store Manager - CVS PHARMACY - Agoura Hills, CA
(2016-01 - 2024-12)
High-performing location | Leadership development focus
- Delivered sustained year-over-year improvements in shrink, margin, and customer service metrics
- Supported multi-location operations aligned with district goals
- Optimized workforce planning, scheduling, and inventory processes to increase operational efficiency
- Mentored and developed emerging leaders, contributing to bench strength across the district
Store Manager - CVS PHARMACY - Woodland Hills, CA
(2014-01 - 2016-12)
- Directed all store operations including financial performance, compliance, merchandising, and HR functions
- Improved sales, margin, shrink, and customer engagement metrics in a competitive market
- Implemented operational controls to enhance inventory accuracy and reduce loss
- Fostered a high-performance culture focused on accountability, safety, and customer experience
Assistant Store Manager - CVS PHARMACY - Multiple Locations (Simi Valley, Woodland Hills, Camarillo)
(2010-01 - 2014-12)
- Supported store leadership across sales, operations, and customer experience execution
- Managed hiring, onboarding, training, and performance management for store associates
- Contributed to consistent achievement of sales and operational KPIs
Operations Manager - SEARS HOLDINGS CORPORATION - Stockton, CA
(2007-01 - 2010-12)
$28M store | 150+ associates
- Selected to lead turnaround of underperforming store, addressing sales decline, shrink, and operational inefficiencies
- Increased customer satisfaction from 85% to 96% by implementing service and operational standards
- Improved productivity through enforcement of 24-hour merchandise processing and operational benchmarks
- Strengthened accountability systems, improving attendance, performance, and team engagement
Assistant Store Manager - SEARS HOLDINGS CORPORATION - North Hollywood, CA
(2002-01 - 2007-12)
$38M store | 180 associates
- Managed high-volume operations, driving $2M increase in annual sales through merchandising and team development
- Partnered with Loss Prevention to reduce shrink and improve asset protection outcomes
- Consistently exceeded sales and profit targets, earning performance-based bonuses
- Developed team accountability and performance culture in a high-risk environment
Assistant Store Manager - SEARS HOLDINGS CORPORATION - Hollywood, CA
(2001-01 - 2002-12)
- Turned around underperforming location, improving sales by $1M within one year
- Elevated customer service ranking to #2 in district through team engagement and training
- Successfully liquidated $50K in aged inventory within 6 weeks
Group Merchandiser - MONTGOMERY WARD - Panorama City, CA
(1998-01 - 2001-12)
- Managed multiple departments including appliances, electronics, and sporting goods
- Increased sales by $1M in first year and maintained consistent growth
- Ranked top 10 nationally for miscellaneous income performance
- Reduced shrink from +2% to 0.05% through operational controls and team accountability
