Legal Assistant - Law Office of Robert B. Jobe - San Francisco, CA, USA (Remote)
(2023-11 - 2026-03)
Supported attorneys in immigration litigation and family-based immigration matters, focusing on asylum cases and travel document applications.
- Prepared affirmative and defensive asylum applications (Form I-589) for filing with USCIS and EOIR.
- Managed FOIA requests, I-131 travel document filings, and RFE responses.
- Coordinated client communications, biometrics scheduling, and case updates.
- Maintained digital case files and workflow tracking through Asana and Cerenade.
- Prepared court filings through EOIR e-filing and regular ROP submissions.
- Maintained 100% compliance with immigration court deadlines and filing procedures.
- Successfully managed multiple asylum cases simultaneously while supporting litigation attorneys.
- Ensured high-quality documentation through detailed proofreading and case verification.
Front Office Administrator - FISEC Global Inc. - Fremont, CA, USA
(2023-05 - 2023-07)
Managed front office operations and administrative coordination for company staff.
- Handled incoming calls, emails, and visitor reception.
- Managed and prepared employee timesheets bi-weekly to run payroll in assigned payroll software application.
- Coordinated meetings, interviews, and administrative schedules.
- Maintained office supplies, equipment, and courier dispatch records.
Front Office Staff / Receptionist - StarBrite Dental - Fremont, CA
(2022-09 - 2023-03)
Managed daily front office operations to ensure efficient workflow and excellent patient service.
- Greeted patients and visitors in a professional and welcoming manner.
- Checked patients in and out, ensuring accurate and timely processing of appointments.
- Scheduled, rescheduled, and canceled appointments using Open Dental software.
- Maintained and updated patient records, demographic information, and insurance details.
- Verified insurance coverage, prepared insurance claim forms, explained benefits, and discussed treatment costs and payment options with patients.
- Answered and directed calls through a multi-line phone system, responding to inquiries and routing calls to appropriate staff members.
- Collected and documented patient medical histories and intake information during check-in.
- Processed new patient registration forms and ensured all required documentation was completed accurately.
- Assisted with insurance billing and payment processing, including collecting patient payments and coordinating claim submissions.
- Served as a liaison between dentists, hygienists, and patients to facilitate clear communication and smooth patient care.
- Escorted patients to examination rooms, recorded basic patient information, and assisted in preparing patients for dental examinations.
- Maintained a clean, organized, and welcoming reception area and waiting room for patients and visitors.
- Provided exceptional customer service by addressing patient questions, concerns, and appointment-related needs promptly and professionally.
Administrative Front Office Assistant - U.S. Embassy New Delhi - New Delhi, India
(2020-12 - 2022-04)
Selected to support the Consular Section's Front Office during the COVID-19 staffing shortage, providing executive administrative support and operational coordination for senior diplomatic leadership.
- Provided executive administrative support to the Consul General and Visa Chief, managing complex calendars and coordinating high-level meetings.
- Organized logistics and scheduling for VVIP visits and meetings with India's Ministry of External Affairs.
- Managed the Visa Referral Program and Priority Appointment Request (PAR) process, serving as the primary liaison for referring offices and applicants.
- Maintained accurate time and attendance records for the entire department and coordinated procurement of operational supplies.
- Submitted and tracked technical work orders and operational requests for the consular section.
- Controlled sensitive visitor access requests and front office security coordination.
- Coordinated orientation and onboarding programs for new personnel joining the consular section.
- Maintained detailed records for cases and transmitted documentation to the U.S. Department of State Waivers Division in Washington, D.C.
Visa Assistant / Administrative Assistant - U.S. Embassy Consular Section - New Delhi, India
(2008-04 - 2022-04)
Managed high-volume processing of immigrant and non-immigrant visa applications at one of the busiest U.S. embassies worldwide.
- Pre-screened and processed large volumes of B1/B2, F1, J1, H1B, L1, O, R, P, diplomatic and official visas.
- Processed immigrant visa categories including family petitions, fiancé visas, adoption, EB-5, and waivers.
- Conducted visa fraud detection and case verification reviews.
- Reviewed medical documentation and biometric data before visa issuance.
- Calculated Child Status Protection Act (CSPA) eligibility.
- Responded to Congressional and attorney inquiries regarding visa case status.
- Printed high volumes of nonimmigrant and immigrant visas, verified visa accuracy, and maintained issuance records for daily distribution through VFS (Visa Facilitation Services).
Receptionist & Telephone Operator - Embassy of the United States, Information and Management Office (IMO) - New Delhi, India
(2003-01 - 2008-04)
Provided professional front-desk communication and administrative support to multiple embassy departments over a five-year tenure. Managed a high volume of incoming and outgoing calls, ensuring accurate call routing and exceptional customer service while maintaining strict confidentiality and diplomatic protocol. Operated the EPBAX console to connect local and international calls, supporting efficient daily embassy operations.
- Managed embassy telephone systems and routed internal and external calls efficiently.
- Operated EPBAX console to connect domestic and international communications.
- Assisted visitors at the reception desk and coordinated official mail distribution.
- Maintained and updated internal telephone directories and billing records.
- Helped and assisted visa applicants with general case inquiries, information and visa processes.
