Presley Martin

Retail Team Lead with 6 years of experience in fast-paced retail, including 3+ years leading a Fashion team at Walmart. Experienced in training and coaching associates, communicating expectations, supporting new team members, and leaders including coaches,, solving day-to-day issues, and working closely with store leadership. Enjoys helping people learn, improving team processes, and creating a positive team environment.

Fashion Team Lead at Walmart (2023-06 – Present)

• Lead daily operations foralarge Fashion department covering women’s, men’s, kids, infants, shoes, accessories, jewelry, and intimates.
• Train, coach, and support associates on processes, productivity expectations, merchandising standards, and daily priorities.
• Help new associates learn their responsibilities, store processes, and expectations.
• Communicate daily goalsand operational changes through team huddlesand one-on-one coaching.
• Work closely with Coachesand other Team Leads to address staffing, workload, associate concerns, and operational issues.
• Help implement new processes by providing hands-on training and following up with associates.
• Use Walmart systemsand handheld technology to manage workload, inventory, replenishment, and department priorities.

Customer Service Desk Associate at Walmart (2022-10 – 2023-06)

• Assisted customers with returns, exchanges, money transfers, bill payments, and other service needs.
• Handled sensitive transactions while following company policiesand procedures.
• Resolved customer concernsand communicated with other departments to find solutions.
• Managed multiple systemsand priorities in a busy customer-facing environment.

Stocking 2 Associate at Walmart (2021-12 – 2022-10)

• Processed incoming freight off unpalletized trucks, and stocked merchandise efficiently in a high-volume environment.
• Worked with the stocking team to complete large freight loadsand meet daily expectations.
• Maintained organized and safe backroom and sales floorareas.

Grocery Associate at Fred Meyer (2020-08 – 2021-11)

• Stocked and maintained grocery merchandise whileassisting customers with questionsand product locations, and set features
• Supported daily department operationsand worked as part ofafast-paced team.
• Covered PIC lunchesand breaks, helping maintain department operationsand customer service.