Operations Director at Pathfinder, Inc (2022-01 – 2024-12)
Directed operations across Accounting, IT, HR and Administration departments ensuring alignment with organizational strategy and operational priorities.
- Directed operations across Accounting, IT, HR and Administration departments ensuring alignment with organizational strategy and operational priorities.
- Designed and implemented scalable processes, policies, and tools that improved efficiency, reduced operational delays and risks, and increased overall compliance adherence.
- Led cross-functional collaboration to resolve systemic challenges, improve workflow integration and enhance organizational performance.
- Optimized vendor partnerships to improve service quality, cost efficiency, and operational reliability.
- Restructured SOPs and internal resources, enabling teams to better track KPIs, quality metrics and productivity benchmarks.
Regional Manager at Installation Made Easy, LLC (2020-08 – 2022-12)
Surpassed expectations and forecasts by achieving $75 million in sales and awarded top producing region of the year.
- Surpassed expectations and forecasts by achieving $75 million in sales and awarded top producing region of the year.
- Revamped and implemented operational procedures to track performance, forecast demand and ensure alignment with strategic goals.
- Conducted deep operational analysis to identify inefficiencies, reduce risk and implement solutions that improved productivity and customer satisfaction.
- Enhanced partner relationships by conducting periodic business reviews to drive continuous improvement and program optimization through operational initiatives that improved speed, accuracy and service delivery.
National Client Services Manager at NextSource, Inc (2017-12 – 2020-06)
Expanded revenue through strategic account management by identifying cross-selling and upselling opportunities across client portfolios.
- Expanded revenue through strategic account management by identifying cross-selling and upselling opportunities across client portfolios.
- Standardized service delivery across multiple markets by mentoring regional managers and implementing consistent quality frameworks and performance metrics.
- Collaborated with senior leadership on operational strategy to optimize resource allocation to maximize productivity, meet contractual obligations and maintain competitive performance.
- Cultivated client relationships through proactive communication, performance reporting and strategic solution development.
Regional Administrator at Comforce, INC (2015-02 – 2017-10)
Accountable for operational and financial oversight for 7 remote branches generating $16M annually.
- Accountable for operational and financial oversight for 7 remote branches generating $16M annually.
- Increased profitability by redesigning workflows, reducing costs and improving process efficiency.
- Developed KPI frameworks and performance dashboards to drive accountability and improvements.
- Restructured operational infrastructure to support growth, regulatory adherence and workforce stability for 1,400+ employees through coordinated, targeted initiatives.
