Priscila Estefania Baltierrez

Customer-focused professional with hands-on cash handling and daily transaction experience, paired with a proven background in relationship building and problem-solving in fast-paced, high-volume environments. Skilled at multitasking under pressure — managing phone calls, email correspondence, and appointment scheduling — while maintaining accuracy and a warm, professional experience for every customer. Bilingual in English and Spanish, with a fast-learning aptitude for new digital tools and systems.

Motivated to bring proven service excellence, reliability, and cash-handling accuracy to a Senior Teller role at Mission Federal Credit Union.

Lead Guest Relations & Workflow Coordinator - Restaurant - Alpine, CA

(2019-01 - 2021-12)

• Managed the cash drawer daily, processing customer payments accurately and handling end-of-shift cash balancing in a high-volume environment.
• Served as the primary point of contact, delivering an immediate, professional, and welcoming customer experience.
• Handled high call volume, email correspondence, and appointment/reservation scheduling to coordinate customer flow and minimize wait times during peak hours.
• Resolved customer concerns on the spot with professionalism, maintaining high satisfaction and retention.
• Collaborated closely with management and team members to ensure smooth daily operations and cross-department communication.

Business Administration - Business Administration - INPADE, Mexico

Law Studies - Law Studies - Universidad Autónoma de Baja California

High School Diploma - Colegio de Bachilleres de Baja California