Priscila Will

Bilingual (English/Portuguese) remote customer support professional with nearly 4 years of experience assisting individuals in high-volume environments. Experienced in providing clear information, identifying needs, documenting interactions, and guiding users through processes across multiple systems. Strong ability to communicate with empathy, remain calm under pressure, and support individuals in fast-paced, service-oriented roles.

Customer Support & Data Operations Specialist (Remote) - Hotmart - São Paulo, Brazil

(2020-01 - 2023-12)

• Assisted customers by identifying needs and providing accurate information across digital support channels
• Supported users through account, purchase, and platform-related inquiries, ensuring clear and effective communication
• Documented customer interactions, account updates, and case details within internal systems
• Maintained accurate customer and transaction records across multiple databases
• Investigated account and transaction discrepancies and followed established procedures to support issue resolution
• Guided users through account issues by explaining processes clearly and researching solutions across multiple systems
• Collaborated with internal teams to ensure timely resolution of customer requests and service continuity
• Managed multiple tasks and systems simultaneously while maintaining accuracy and meeting deadlines
• Worked independently in a remote environment while maintaining productivity, organization, and consistency

Operations Support Associate - Marianna's Fundraisers - Tipton, PA

(2024-10 - 2025-09)

• Performed structured operational tasks in a high-volume environment
• Followed established procedures to ensure accuracy and consistency in daily operations
• Maintained attention to detail while completing repetitive tasks under deadlines
• Maintained accuracy and attention to detail in a structured, high-volume environment requiring consistency and reliability
• Supported team workflow and adapted to changing priorities as needed
• Demonstrated reliability, organization, and consistent performance in a fast-paced setting

High School Diploma (2019)