Customer Service Representative - MTM Transportation Services - Morgan City, LA
(2023-11 - 2025-11)
Remote
- schedule, reschedule, and confirm appointments for patients through health plan
- Answer incoming calls (75-100 per day)
- Verify members demographics while following HIPPA guidelines (address, phone #, etc)
- Proficient in Microsoft and excel
- Strong customer focus and relationship building skills
- Analytical and problem-solving skills to diagnose problems and recommend effective solutions
- Multitasking and organizational skills
- Active listening
- Time-management skills
- Teamwork skills to collaborate with representatives and coworkers in other departments
- Ability to remain upright and stationary for long periods during a shift
- Technical skills to use voice-over-IP phones and customer records management, word processing, database, email and chat software programs
Patient Service Representative - Teche Action Clinic - Morgan city, la
(2019-01 - 2023-11)
- Promotion to leadership role within first year of employment to assist with training new employees
- Greeting and directing patients to examination rooms
- Proficient in multitasking such as 60% answering telephones (main line), 40% scheduling appointments, cash handling for non-insured patients; completing registration and insurance information for new walk in patients
- Ability to adhere to policies, procedures, and guidelines
- Excellent computer and typing skills, knowledge of electronic medical record (EMR), 40% filing paperwork and documentation
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Scanned completed forms, identification and insurance cards in patient document folder
- Assist patients with claim questions, billing inquiries, and account updates
Administrative Office Assistant - Hollywood Casino - Morgan City, LA
(2017-12 - 2019-01)
- Proficient in processing paperwork from front end registers and assisting with daily cash balances, 50% depositing money and checks, and maintaining the balance of all registers for the day
- transmit invoices for payments and keep track of all expenses on a daily basis
- 30% Count Inventory and place orders when
- Promotion to train new employees within first year
- Promotion to do office work on weekends regarding balancing register shortages on fiscal and regular operating register deposit n record money that needs to be cashed into casino safe box once balanced out in system
- Excellent Multi-tasking skills with operating two registers on designated shift
- Checked in different business vendors with handheld device to confirm correct number of products with merchant and input in system in office once confirmed
- Strong attention to detail for handling cash or processing data accurately
Customer Service Manager - Walmart - Bayou Vista, LA
(2014-08 - 2017-12)
- Collect and print all money and data from registers for processing and placement in vault
- Supervised 5 cashiers and trained new employees
- Professionally address customer concerns
- Possess and promote a teamwork environment for better workflow
- Participate in taking store inventory counts according to guidelines and monitoring inventory for accuracy
- Ability to operate a cash register efficiently and accurately; strong computer literacy
- Ability to stay organized, give attention to detail, follow instructions and multi-task in a professional and efficient manner
