Doctor's Assistant/Receptionist/Vet assistant - Ocean Veterinary Hospital
- Answer calls in a timely manner.
- charge out clients
- calls backs
- call with lab results
- obtain medical history
- Assist with X-Rays
- Give vaccines/injections
- Help restraint
- Run Labs
- work directly with doctors to create treatment plans for suggested patient care.
- send over x-ray images to radiologist.
- go over medical notes and create treatment plans based on notes.
- make outgoing calls to clients to followup on payments & give financial updates.
- verify charges.
- explain wellness plan to clients and help enroll.
- call clients to followup on visits.
- scheduled appointments for wellness, dentals & surgeries.
- correct inpatient charges for amount of days patient is hospitalized.
- filing & scanning medical charts.
- receiving & sending faxes.
- calling in additional lab test or requesting corrected lab results.
- calling other clinics for possible transfers.
- receiving and mailing medical records.
- answer phone calls in a timely manner and help clients check in.
- go over financial cost with clients.
- direct clients to apply for care credit.
- assist clients with care credit increases and payments.
Receptionist & Exam Room Technician - Primary Care Animal Hospital - Bixby Knolls
(2021-09)
- Check patients in.
- Obtain heart rate, temp, & weight.
- Obtain medical history.
- Assist doctor with treatment plans.
- Answer phones in a timely manner.
- Create follow-ups.
- Use Avimark to create schedule.
- Assist in administering vaccines.
- Make medication labels and prepare medications.
- Log controlled substances in controlled substance book.
- Call and follow up on patients.
- Use Avimark & Clover to check drawer reconciliation.
- Set up appointments & surgeries.
Financial Coordinator/Doctor Assistant - VCA Lakewood
(2020-03 - 2021-07)
- work directly with doctors to create treatment plans for suggested patient care.
- send over x-ray images to radiologist.
- go over medical notes and create treatment plans based on notes.
- make outgoing calls to clients to followup on payments & give financial updates.
- verify charges.
- explain wellness plan to clients and help enroll.
- call clients to followup on visits.
- scheduled appointments for wellness, dentals & surgeries.
- correct inpatient charges for amount of days patient is hospitalized.
- filing & scanning medical charts.
- receiving & sending faxes.
- calling in additional lab test or requesting corrected lab results.
- calling other clinics for possible transfers.
- receiving and mailing medical records.
- answer phone calls in a timely manner and help clients check in.
- go over financial cost with clients.
- direct clients to apply for care credit.
- assist clients with care credit increases and payments.
Concierge - Regency Palms
(2018-01 - 2020-02)
- Answer phone calls with proper salutations.
- Provide excellent Customer Service.
- Answer a multi phone line and direct calls to the proper party.
- Assist with sales inquires for marketing team.
- Assist Business Office Manager with admin tasks.
- Update contact List.
- Organize Vendor Binder with W-9 and new vendor forms.
- Filing paperwork away in proper order.
- Take messages and deliver in timely manner.
- Create Ad's/Invitations and Post them to Facebook page/email them to individuals.
- Create informational policies & procedures binders for different tasks.
- Understand facilities fire and disaster plans; follow established procedures during drills and actual emergencies.
- Attend monthly in-services.
Receptionist - Long Beach Post Acute
(2016-01 - 2018-12)
- Data entry.
- Assist Business Office Manager with admin task.
- Assist with organization of company functions and events.
- Coordinate meetings & appointments.
- Supported executives and handled extra projects as needed.
- Handel incoming/outgoing mail.
- Inform other employees about visitor cancellations/arrivals.
- Deal with special request from guest.
- Answer phone calls in a timely manner and connect them to appropriate extension.
- Greet family members/Visitors, check them in and direct/escort them to specific destination.
- Write down special request of food for the resident & deliver to Dietary.
- Make diet card/room card for new admissions.
- Follow defined infection control procedures.
- Understand facilities fire and disaster plans; follow established procedures during drills and actual emergencies.
- Know and understand federal, state, and facility's regulations, policies and procedures.
- Attend monthly in-services.
