Priscilla Parra Carvajal

Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor, and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to the company's success. Specialized in quality, speed, and process optimization. Articulate, energetic, and results-oriented, with a exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Customer Service Representative at Concentrix (2016-05 – 2016-12)

• Provide support to internal and external clients in a dynamic, fast-paced work environment.
• Respond to client phone calls in a timely manner and manage hold times efficiently.
• Offer personalized assistance to clients, paying attention to their specific needs and requirements.
• Maintain high levels of customer satisfaction through communication strategies focused on addressing concerns and needs.

ML Data Operations Associate at Amazon (2022-03 – 2025-10)

• Performed data annotation and validation tasks to support the training of machine learning models, ensuring the accuracy, consistency, and scalability of data sets.
• Collaborated with cross-functional teams to improve data quality processes and implemented automations that optimized operational efficiency.
• Monitored and maintained large-scale data flows, identifying and correcting discrepancies to support continuous model improvement.
• Applied analytical thinking and attention to detail to deliver high-quality data inputs that strengthened model performance and decision-making.

High School Diploma – MEP (2013)

Technical Degree in Human Resources – Universidad Politécnica