Legal Assistant / Administrative Support at Davis Miles PLLC / LegalShield (2022-06 – Present)
- Manage and process high volumes of incoming legal documents through mail, email, and fax.
- Maintain confidential client records and sensitive legal documentation with a high degree of accuracy.
- Prepared, tracked, and distributed legal correspondence, including wills, trusts, collection letters, and attorney communications, ensuring timely delivery and compliance with legal standards.
- Coordinated outgoing mail and legal filings, consistently meeting strict deadlines to facilitate efficient case processing.
- Assisted attorneys in Arizona and New Mexico with administrative and document-processing functions, enhancing workflow and supporting case management.
- Witnessed legal document signings to ensure validity and compliance.
- Maintain detailed records and ensure compliance with internal procedures and legal requirements.
- Manage and schedule phone appointments, and meetings for notary signings.
Insurance Servicing Representative at National General Insurance (2019-08 – 2022-05)
- Modified insurance policies at the loan level using internal tracking systems
- Resolved information gaps by coordinating with insurance carriers and agencies to ensure timely updates
- Assisted lenders through inbound service calls and provided timely responses
- Entered high volumes of data with a focus on accuracy and adherence to compliance standards
- Participated in cross-training and supported multiple workflows within the team
- Supported continuous improvement initiatives to enhance team operations and workflow efficiency
Customer Service Representative at Conduent (2018-06 – 2019-08)
- Handled high volumes of inbound customer calls, ensuring quick resolution of inquiries
- Utilized call center procedures and scripts to provide consistent and effective customer support
- Identified customer needs, researched issues, and provided solutions
- Recorded and updated customer interactions in call center database for accurate tracking
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
