Priscilla Wallace

As a Brazilian-trained dental professional with 10 years of experience, I have a strong clinical background in patient care, treatment planning, and dental procedures. After working as a dentist in Brazil, I successfully transitioned into dental front office operations in the United States, bringing valuable clinical knowledge to every patient interaction. I am compassionate, trustworthy, family-oriented, and highly organized, with a genuine commitment to helping others and creating a welcoming patient experience.

I am currently seeking a dental front desk or administrative position where my dental expertise, communication skills, and customer service experience can contribute to the success of a professional dental team.

Assistant Manager / Front Desk at The Smile Home (2023-03 – Present)

• Coordinate patient check-in, appointment scheduling, record updates, phone and email inquiries, and daily front office workflow.
• Verify insurance benefits, process billing and payments, and explain treatment plans and financing options, including CareCredit.
• Support office leadership with inventory control, issue resolution, daily closing procedures, weekly cash deposits, and insurance checks.
• Create a welcoming, professional patient experience while handling sensitive information accurately and confidentially.

Associate Dentist at Sorridentes Clinicas Odontologica (2018-12 – 2021-12)

• Evaluated patients, developed treatment plans, documented clinical findings, and explained recommended care in clear, reassuring language.
• Provided preventive and restorative care, including cleanings, periodontal therapy, fillings, root canals, prosthodontics procedures, and extractions.
• Managed multiple patients and priorities while maintaining high standards of accuracy, safety, empathy.

Sales & E-Commerce Associate at Fitness Fashion (2011-05 – 2017-01)

• Supported customer sales, day-to-day operations, online orders, and e-commerce administration.

Bachelor's Degree in Dentistry – Sao Paulo, Brazil (2016)