Prismite Borraga

Dynamic Senior Network Engineer with over 15 years of expertise in designing, testing, validating, and supporting robust telecommunications infrastructure for a leading communications provider. Proven proficiency in DOCSIS technologies, vendor integration, and network operations, supported by a strong foundation in software development collaboration and product ownership. Recognized for resolving complex technical challenges, fostering cross-functional collaboration among engineering teams, and driving enhancements in operational processes while mentoring the next generation of technical talent.

Committed to delivering innovative solutions that elevate network performance and reliability.

Manager, Systems Engineering at CHARTER COMMUNICATIONS (2022 – 2026)

• Led a team of 15 software developers supporting more than 20 enterprise engineering platforms, establishing priorities, distributing work, and setting expectations for delivery. (DNS, CI/CD, DOCSIS, Firewalls, IPv4, IPv6)
• Oversaw the enhancement, implementation, and ongoing support of engineering systems used by enterprise technical organizations (Kubernetes, Python, Ansible, etc)
• Coordinated cross-functional initiatives across systems engineering, software development, network engineering, operations, contractors, and vendors.
• Introduced Agile planning practices and operational processes to improve team efficiency, delivery visibility, and platform performance.
• Monitored platform issues and coordinated troubleshooting, maintenance work, vendor support, contractor staffing, and resource allocation. (Grafana, Datadog, Splunk, etc)
• Provided technical guidance and mentorship while managing onboarding, performance evaluations, employee feedback, and professional development.
• Partnered with engineering leadership to align systems priorities and technology improvements with business and operational objectives.

Principal Engineer I at CHARTER COMMUNICATIONS (2018-12 – 2022-02)

• Functioned as senior technical authority for DOCSIS, aiding team of 20+ senior network engineers and overseeing architecture evaluation and platform-evolution strategies.
• Outlined technical and architectural specifications while influencing engineering roadmaps for scalable access-network and platform advancements.
• Facilitated root-cause analysis addressing intricate DOCSIS RF transport software and multi-vendor interoperability obstacles affecting system performance and product readiness.
• Engaged with CMTS device and technology vendors to troubleshoot compatibility challenges, optimize performance, and advance product functionality. (Cisco Arris and Casa-based CMTS)
• Acted as product owner, coordinating efforts among software engineering, network engineering, operations vendors, and business stakeholders regarding requirements and development priorities. (Scrum, Kanban, Agile)
• Elevated technical capabilities of senior engineers through dedicated mentoring. Composed engineering documentation that outlined effective test strategies and procedures. Implemented rigorous test strategies to improve overall product reliability.
• Performed engineering evaluation, testing, integration, and troubleshooting for DOCSIS platforms.

Network Engineer III at CHARTER COMMUNICATIONS (2013 – 2018)

• Led troubleshooting efforts for complex network incidents, reducing downtime significantly.
• Diagnosed software, transport, and networking issues within laboratory environments.
• Performed troubleshooting for Juniper, Cisco, and packet analysis.
• Mentored junior engineers on best practices for network configuration and security protocols.
• Daily interaction with: IPv4, IPv6, DOCSIS, DHCP, DNS, VoIP, Routing, Switching, Firewall Configuration, Wireshark, Jira and Confluence, Remedy

NOC Supervisor at TIME WARNER CABLE (2011 – 2013)

• Provided network support services for devices such as hubs, bridges, routers, and other hardware.
• Supervised daily operations of NOC, ensuring seamless network performance and reliability.
• Led incident response efforts, coordinating troubleshooting and resolution across cross-functional teams.
• Developed and implemented process improvements to enhance monitoring efficiency and reduce downtime.
• Mentored 10+ junior staff, providing training on best practices for network management and incident handling.
• Established standard operating procedures for incident escalation and communication protocols within the NOC team.

High School Diploma – Bamberg American High School at Bamberg, GA (1996)