Priya Mathiazhagan

Successfully implemented Pega solutions to improve business process, increase efficiency and enhance user experience.

Promoted

Pega best practices throughout the life cycle, ensuring a consistent and high-quality implementation. Provided support during Go-live phase and post implementation, addressing any issues or concerns that arise.

Business Analyst - GLIDEWELL DENTAL - Los Angeles, CA

(2022-01)

• Successfully implemented Pega solutions to improve business process, increase efficiency and enhance user experience.
• Promoted Pega best practices throughout the life cycle, ensuring a consistent and high-quality implementation.
• Provided support during Go-live phase and post implementation, addressing any issues or concerns that arise.
• Involved in creating various documents including BRD's HLD's and user stories to clearly define requirements and facilitate development.
• Identified opportunities to automate repetitive tasks within workflow, freeing users to focus on more complex and strategic work.
• Proven skills in drafting clear, concise and well-structured business requirements and technical documentation.
• Performed basic testing and validate functionality to ensure quality outcomes.
• Lead workshops and elaboration sessions ensuring clear alignment on value driven piorities.

TECHNOLOGY ANALYST - INFOSYS LTD - California City, CA

(2019-02 - 2021-07)

As member of Application Administration team, performed installation, configuration, deployments and day-to-day tasks associated with ensuring smooth and efficient operation of PEGA PRPC runtime environment.

• Responsible for Updating keystore files, certification and Fix vulnerability.
• Applied knowledge of application components in conjunction with query tools to achieve business objectives.
• Responsible for updating appropriate system level documentation and knowledge base documentation.
• Knowledge and experience in integrations like SOAP, REST
• Solved moderately complex problems and/or conduct moderately complex analysis
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Assisted with deployment issues by clarifying user questions and identifying problems, deconstructing into consumable sections and troubleshooting issues.
• Collaborated with project teams to support new or enhanced products.
• Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.

SYSTEM ENGINEER - TCS - Chennai, Tamil Nadu

(2011-12 - 2014-02)

• Worked on SAP Script and Smart Forms
• Changing standard SAP scripts and modification of existing Sap script and smart forms.
• Enhanced FORM Layout as per client requirement
• Identified and fixed critical bugs encountered during day to day activities at AMS.
• Provided root cause analysis for functional issue in custom code.
• Involving Peer audition of custom code.
• Acting as Trusted Person for SAP Access Management

Bachelor of Science - Electronics & Communication Engineering - ANNA UNIVERSITY (2007 - 2011)