Business Analyst - GLIDEWELL DENTAL - Los Angeles, CA
(2022-01)
- Successfully implemented Pega solutions to improve business process, increase efficiency and enhance user experience.
- Promoted Pega best practices throughout the life cycle, ensuring a consistent and high-quality implementation.
- Provided support during Go-live phase and post implementation, addressing any issues or concerns that arise.
- Involved in creating various documents including BRD's HLD's and user stories to clearly define requirements and facilitate development.
- Identified opportunities to automate repetitive tasks within workflow, freeing users to focus on more complex and strategic work.
- Proven skills in drafting clear, concise and well-structured business requirements and technical documentation.
- Performed basic testing and validate functionality to ensure quality outcomes.
- Lead workshops and elaboration sessions ensuring clear alignment on value driven piorities.
TECHNOLOGY ANALYST - INFOSYS LTD - California City, CA
(2019-02 - 2021-07)
As member of Application Administration team, performed installation, configuration, deployments and day-to-day tasks associated with ensuring smooth and efficient operation of PEGA PRPC runtime environment.
- Responsible for Updating keystore files, certification and Fix vulnerability.
- Applied knowledge of application components in conjunction with query tools to achieve business objectives.
- Responsible for updating appropriate system level documentation and knowledge base documentation.
- Knowledge and experience in integrations like SOAP, REST
- Solved moderately complex problems and/or conduct moderately complex analysis
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Assisted with deployment issues by clarifying user questions and identifying problems, deconstructing into consumable sections and troubleshooting issues.
- Collaborated with project teams to support new or enhanced products.
- Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.
SYSTEM ENGINEER - TCS - Chennai, Tamil Nadu
(2011-12 - 2014-02)
- Worked on SAP Script and Smart Forms
- Changing standard SAP scripts and modification of existing Sap script and smart forms.
- Enhanced FORM Layout as per client requirement
- Identified and fixed critical bugs encountered during day to day activities at AMS.
- Provided root cause analysis for functional issue in custom code.
- Involving Peer audition of custom code.
- Acting as Trusted Person for SAP Access Management
