HR Administrator - Infomatics Corp - Sterling, VA
(2018-10 - 2020-02)
- Assisted in background checks for new employees and contractors.
- Collected all the information for preparing the employee files for immigration.
- Obtained certification in the E-Verify process and assisted in checking work eligibility.
- Preparing and sending w2 forms & updating employee information using ADP smart compliance.
- Prepared agreements & contracts for new employees & contractors.
- Assisted in new employee onboarding process like orientation, office tours, etc.
- i9 verification and keeping employee files up to date.
- Booked trips (airline & hotel) for employees & contractors as per company policies.
- Planning & organizing team-building events for 20+ employees.
- Answered employees' queries regarding payroll and benefits.
- Created meetings & calendars for the director of operations.
- Answered phone calls and routed them to the proper departments.
- Checked physical mailboxes and distributed mail to respective people.
- Sent end-of-year gifts to employees, vendors, and clients.
- Ordered supplies for the office.
Support Representative - iMetrics Consulting Inc. - Dublin, CA / Herndon, VA
(2007-04 - 2014-12)
Consulting Services
- Customer invoicing for time & expenses.
- Maintained timesheet & invoice data in google spreadsheets.
- Searched resumes on Dice, Monster & Linkedin portals.
- Conducted initial phone screening of candidates and provided details to senior recruiters.
- Created and modified training manuals for Oracle reporting applications.
- Edited, formatted & published training materials and presentations.
Support Services Representative - Siebel Systems - San Mateo, CA
(2004-04 - 2004-10)
Global Support Programs
- Performed initial triage of new cases for multiple Siebel CRM products, escalating as needed to other internal teams and following up with clients on a proactive basis until resolution.
- Edited, formatted & published knowledge items (FAQs, Alerts, etc) using an in-house publishing tool.
Intern - Globolex Inc. - San Francisco
(2003-05 - 2004-03)
Legal & Business Solutions
- Assisted in implementing business processes and coordinated with the software team and business users.
- Designed user interfaces using Visual Basic forms and design documents.
- Assisted in database designing and data-keeping in MS Access and SQL server.
Client Services Rep - eContact - Noida, India
(2000-06 - 2001-11)
Person, Customer Support
- Supported customers remotely via phone and email. It involved resolving customer issues, design changes, progress reports, and status updates.
- Prepared project reports and design documents.
- Developed end user training material.
- Designed user interface and maintained the company website.
- Stayed overtime to serve clients; took the initiative to work on weekends to help clear backlogs.
