Priyanshi Patel

Results-driven Senior IT Project Manager with 8+ years of experience leading large-scale enterprise implementations, cloud migrations, and system integrations across healthcare, financial services, and technology sectors. Proven ability to manage multi-million-dollar portfolios ($5M-$35M), steer cross-functional Agile and SAFe teams, and consistently deliver ERP, CRM, and cloud programs on time and under budget. Deep expertise in Salesforce, Workday, Oracle, SAP, and AWS/Azure/GCP platforms.

Recognized for transforming legacy environments into modern cloud architectures and driving measurable operational efficiencies.

IT Project Manager at Salesforce (2024-01 – Present)

• Directed a $35M ERP modernization program, reducing operational costs by 15%, and managing the full project lifecycle from planning through deployment.
• Led direct management of the ERP IT team supporting enterprise financial systems, coordinating across engineering, finance, and vendors.
• Created and maintained comprehensive project documentation, including project charters, scope statements, RAID logs, milestones, and stakeholder action items.
• Managed multiple simultaneous projects by prioritizing tasks based on urgency, resource availability, and organizational strategy.
• Built trusted stakeholder relationships through regular executive status reporting, risk communication, and transparent communication cadences.
• Drove development of RAG-based solutions (Retrieval-Augmented Generation) by coordinating data pipelines, vector databases, and model integration.
• Developed detailed project plans with clear timelines, milestones, and budget frameworks, overseeing planning, scheduling, and budgeting to maintain delivery commitments.
• Defined product requirements and technical architecture for AI agent solutions, including prompt design, workflow orchestration, and system integrations.
• Coordinated cross-functional teams to proactively resolve project issues, mitigate risks, and sustain a collaborative work environment.
• Utilized Advanced Roadmaps to optimize portfolio planning, improving visibility into dependencies, enhancing capacity forecasting, and supporting data-driven decision-making across projects.

Technical Project Manager at Perficient (2022-05 – 2023-12)

• Introduced Tableau analytics for customer service, improving satisfaction scores by 22% over 6 months; established key metrics dashboards to drive operational efficiency across operations.
• Managed M&A integration projects including due diligence, planning, and execution; achieved operational efficiencies and cost savings of $160K annually.
• Developed resource forecasting models in Planview PPM enabling proactive capacity planning and reducing resource conflicts by 5%.
• Implemented Jira workflows, customized boards, and trained teams, increasing delivery transparency and sprint productivity.
• Collaborated with PMO to champion Scaled Agile best practices; ran Scrum of Scrums, sprint planning, retrospectives, and PI planning.
• Managed project backlog in Jira, prioritizing requests from multiple departments and maintaining alignment with PMO governance standards

Project Manager at Synchrony Bank (2019-03 – 2022-04)

• Managed $5M budget and team of 8 developers, BAs, and Quality Assurance resources delivering cloud and systems projects across the enterprise.
• Directed AWS cloud migration of core systems, reducing data center costs by 50% and architecting multi-region deployment for high availability and disaster recovery.
• Orchestrated system integration testing for large-scale Workday HCM implementation serving 50,000 employees.
• Built Tableau analytics dashboard providing real-time visibility into help desk ticket status, reducing ticket backlog by 30%.
• Generated Planview analytics reports showcasing project KPIs, driving a 10% increase in overall project efficiency.
• Drove M&A strategy and integration roadmaps for acquisitions; led global team to complete software development within 6 months post-close.
• Provided technology leadership for ERP Integration Shared Services (ISS) roadmap and drove best Agile practices across delivery teams.
• Managed project backlog in Jira, prioritizing requests from multiple departments and maintaining alignment with PMO governance standards.
• Supported ERP system setup, data quality, and audit readiness for 3 business units; worked with large datasets using SQL tools for manipulation and analysis.
• Applied Agile/Scrum master principles to project delivery; contributed to continuous improvement of project framework and Agile organizational transition.

High School Diploma – Freedom High School (2011 – 2014)