Promise Contreras

I am a dedicated healthcare professional currently working as a Multi-Skilled Technician in the Emergency Department at Tripoint Medical Center and as a Certified and Registered Pharmacy Technician at Discount Drug Mart. Through these roles, I have developed strong patient care, communication, and critical thinking skills while working in fast-paced healthcare environments. I am BLS certified and currently pursuing my nursing education, with a passion for providing compassionate, high-quality care to patients and their families.

I enjoy working as part of a team, adapting to changing situations, and supporting patients during some of their most vulnerable moments.

Multi-Skilled Technician (Emergency Department) – Tripoint Medical Center (August 2024–Present)

Provide direct patient care, including assistance with activities of daily living, mobility, and comfort measures.

Monitor vital signs, perform EKGs, document patient information in the electronic medical record, and report changes in patient condition to nursing staff.

Assist with patient transport, specimen collection, procedures, infection prevention, and maintaining a safe patient environment.

Support patients and families during emergency situations with compassion and professionalism.

Maintain BLS certification and work effectively within a multidisciplinary emergency care team.

Certified & Registered Pharmacy Technician – Discount Drug Mart (September 2024–Present)

Assist pharmacists with prescription preparation, processing, and dispensing.

Verify patient information, process insurance claims, and manage medication refills.

Provide customer service while maintaining HIPAA compliance and medication safety standards.

Handle high-volume patient interactions, phone calls, and pharmacy operations in a fast-paced environment.

Patient Access Specialist (Emergency Department) – Tripoint Medical Center (August 2022–August 2024)

Registered and checked in emergency department patients while verifying demographics and insurance information.

Utilized EPIC and Soarian systems to update patient records and maintain accurate documentation.

Collected copayments, scheduled appointments, and assisted patients with insurance-related questions.

• Developed strong communication and customer service skills while serving as a first point of contact for patients and families.

Education, Certifications & Training

Currently pursuing a Bachelor of Science in Nursing (BSN)

BLS (Basic Life Support) Certified

Registered Pharmacy Technician – State of Ohio

Experience using EPIC and Soarian electronic health record systems

• Training in patient care, infection prevention, patient safety, EKG performance, vital sign monitoring, and emergency department operations