Puneet Kaur

Results-driven retail professional with 5+ years of experience in retail operations, customer service, sales, and team leadership. Strong background in managing store operations, supervising teams, achieving sales goals, and delivering exceptional customer experiences. Experienced in telecommunications and retail environments with proven leadership abilities, including serving as Acting Store Manager for 11 months at Freedom Mobile.

Highly organized, dependable, and skilled in problem-solving, team management, and customer relations.

Retail Team Lead / Acting Store Manager at Freedom Mobile (2023-01 – 2026-01)

Led daily store operations in a fast-paced retail environment while consistently delivering exceptional customer service.

• Supported team members in achieving sales targets, customer satisfaction goals, and operational standards.
• Served as Acting Store Manager for a total of 11 months between 2024–2025 during the Store Manager's absence.
• Managed employee scheduling, staff supervision, store opening/closing procedures, inventory management, and operational reporting.
• Handled customer escalations and resolved issues professionally to maintain high customer satisfaction.
• Trained, coached, and mentored new employees on sales techniques, product knowledge, and company procedures.
• Assisted in driving store performance through leadership, teamwork, and strong communication skills.
• Ensured store standards, visual merchandising, and compliance with company policies were maintained at all times.

Store Support Supervisor at Freedom Mobile (2021-01 – 2023-01)

Supervised daily store activities and supported smooth business operations.

• Assisted customers with purchases, inquiries, and issue resolution while maintaining excellent customer service.
• Coordinated with team members to improve workflow and operational efficiency.
• Managed inventory organization, stock replenishment, and store presentation.
• Assisted management with scheduling, reporting, and staff coordination.
• Helped maintain a positive and productive work environment.

Cashier / Head Cashier at Home Depot (2020-01 – 2021-01)

Processed customer transactions accurately and efficiently using POS systems.

• Assisted in supervising front-end operations as Head Cashier.
• Managed cash handling, returns, exchanges, and customer concerns professionally.
• Supported training of new cashiers on store procedures and customer service standards.
• Maintained a welcoming and professional environment for customers.

Business Program – Conestoga College (2019-01 – 2021-01)