Qianwen Jiang

Dedicated and diligent professional with a strong background in customer service. Experienced in various roles within the food service industry, including server, barista/cashier. I have obtained the CPT and the BLS Certification.

Show Sushi La Palma, CA

Head Server

May 2022 - March 2023

 Managed the phone ordering system, ensuring accurate and timely order processing.

 Created and maintained weekly schedules for all servers.

 Calculated and distributed daily tips to servers based on individual performance.

 Utilized computer systems to reconcile daily revenue, generate reports, and maintain accurate financial records.

 Trained new servers, provided guidance and support, and fostered a positive team environment.

New Qingdao Restaurant

Alhambra, CA

Server

December 2021 - May 2022

 Managed takeout orders by answering phone calls, accurately recording orders, and providing estimated wait times.

 Assisted in-person customers with menu selections, offered recommendations, and ensured a pleasant dining experience.

 Collaborated with the owner to calculate daily revenue and prepare financial reports.

 Handled bill payments, processed transactions, and resolved customer concerns or issues.

Onezo Boba Los Angeles, CA

Barista/Cashier

May 2021 - December 2021

 Welcomed customers, took and prepared their orders.

 Operated the cash register, and maintained accurate transaction records.

 Assisted with inventory management, monitoring stock levels and placing orders.

Guangxi University of Finance and Economics

Guangxi, China

Bachelor's Degree in Accounting

Sep 2013 - July 2017