Quaneshia Green-Bryant

Detail-oriented Security and Administrative Professional with 22+ years of experience supporting security operations, personnel administration, employee onboarding, records management, compliance tracking, and customer service. Experienced in maintaining confidential records, monitoring documentation accuracy, coordinating personnel processes, preparing reports, and supporting audit-ready file management. Proven ability to work in fast-paced remote environments while managing deadlines, tracking requirements, and collaborating with cross-functional teams.

Skilled in documentation control, data entry, quality assurance, personnel support, and regulatory compliance.

Senior Customer Service Representative - Rocket Mortgage/Mr.Cooper Mortgage - Coppell, TX

(2024-03)

• Maintain accurate customer records and documentation while ensuring compliance with company policies and regulatory requirements.
• Review, verify, and process sensitive financial information with a high level of accuracy and confidentiality.
• Research, track, and resolve customer account issues while maintaining detailed documentation of actions taken.
• Coordinate with multiple internal departments to ensure timely completion of customer requests and documentation requirements.
• Generate and distribute account records, transaction histories, deeds, statements, and supporting documentation.
• Utilize internal systems to validate information, identify discrepancies, and ensure record accuracy.
• Manage multiple priorities and deadlines in a fast-paced remote environment while maintaining quality standards.

Video Security Monitoring Agent/ Video Intervention Specialist - Netwatch North America - Irving, TX

(2022-03 - 2023-05)

• Monitor the alarm systems and action any alarm activations in accordance with client instructions.
• Act as a point of contact for Netwatch North America's customers globally who are experiencing security breaches and service issues.
• Respond appropriately to emergency and non-emergency situations.
• Follow standard operating procedure when managing and responding to all security related calls or incidents.
• Responsible for inbound and outbound phone calls to police and responding agencies.
• Demonstrate an exceptional level of customer service.
• When intrusions occur, create detailed Incident Reports – which would include documentation of all contacts reached and actions taken.

Remote Account Manager/ Data Entry/ CSR - Good Quality Services - Irving, TX

(2022-01 - 2024-05)

• Managing work accurately under pressure to meet competing deadlines for multiple clients
• Communicating with customers via chat, phone and email
• Answering customer questions about products and pricing
• Mastered all inside systems for processing
• Work independently to accurately input work order data in the company database, identifying missing details and follow up with clients to ensure records are complete and accurate.
• Organization and time management skills
• Maintained client confidentiality and followed company security and data integrity policies to ensure all records are accurate and complete.

Plant Patrol Officer/ Dispatcher - Bell Textron Helicopter - Fort Worth, TX

(2021-05 - 2022-01)

• Provide security at a government site
• Monitoring employees as they enter/exit the facility
• Conducting random checks (bags, lunch boxes, purses etc.)
• Making sure monthly inspections of the fire extinguishers, AED defibrillators are conducted.
• Mobile patrol of the facility for check points that were checked every 2 hours.
• Answer phones cordially and address all customer questions, creating detailed logs on.

Site Manager/Dispatcher - SCIS/Pinkerton Government Services - Irving, TX

(2012-03 - 2021-05)

• Provide security at a government site, monitoring employees as they enter/exit the facility, also conducting random checks (bags, lunch boxes, purses etc.)
• Making sure monthly inspections of the fire extinguishers, AED defibrillators are conducted.
• Manage employees and team performance
• Provide new employee orientation; train or provide adequate training for employees
• Coach, counsel and motivate employees; evaluate employees;
• Investigate complaints or performance concerns; implement disciplinary action as needed and in consultation with appointment authority and Human Resources.
• Coordinated onboarding activities and new employee orientation for security personnel.
• Maintained employee files, training records, certifications, and compliance documentation.
• Assisted with personnel tracking, scheduling, and workforce reporting.
• Conducted documentation reviews to ensure completeness and compliance with company policies.
• Collaborated with Human Resources regarding employee performance, onboarding, training, and disciplinary actions.
• Maintained confidential personnel information and security-sensitive records.
• Prepared incident reports, activity reports, and operational documentation for management review.

Site Supervisor/ Administrative/ Dispatcher - Allied Barton Security - Irving, TX

(2007-08 - 2012-03)

• Provide security at the Corporation
• Conduct patrol, scanning card readers, making sure all doors are locked.
• Escorting visitors into the facility and monitoring cameras
• Conducting interviews/recruiting for new applicants
• Making employee/contractor badges.
• Checking and responding to the emails as well as doing administrative work, etc.
• Completing a daily activity report and completing an incident report if there are any unordinary occurrences during the shift.

Arlington Career Institute (2007-10)