Quanica Thomas

Dedicated healthcare and customer service professional with experience in anesthesia support, patient transport, retail leadership, and team management. Skilled in supporting surgical teams, supervising daily operations, customer service, inventory management, and maintaining efficient workflows in fast-paced environments. Strong communication, multitasking, and leadership abilities with a commitment to excellent patient and customer care.

Anesthesia Technician - LCMC Health - New Orleans, LA

(2022-09)

• Prepare and maintain anesthesia equipment and surgical supplies for routine and complex procedures.
• Assist anesthesia providers with patient transport and patient positioning before and after procedures.
• Support safe and efficient operating room workflow in fast-paced surgical environments.
• Monitor, organize, and restock anesthesia carts and equipment.
• Collaborate with CRNAs, anesthesiologists, nurses, and surgical staff to support quality patient care.

Shift Lead - Walgreens - Marrero, LA

(2021-08)

• Oversee daily store operations and supervise team members during assigned shifts.
• Manage cash registers, cash drops, safe funds, and store opening and closing procedures.
• Delegate tasks and support efficient workflow in the absence of store management.
• Resolve customer concerns professionally while ensuring excellent customer service.
• Maintain inventory, merchandising displays, and a clean, organized store environment.

Customer Service Associate - Walgreens - Marrero, LA

(2005-04 - 2021-08)

• Provided excellent customer service and resolved customer concerns professionally.
• Operated POS systems and processed returns, exchanges, refunds, and transactions accurately.
• Cross-trained in pharmacy counter and photo lab operations.
• Maintained store inventory, merchandising displays, and organized work areas.
• Assisted customers with product selection and recommendations.

Patient Aide - West Jefferson Medical Center - Marrero, LA

(2020-11 - 2022-09)

• Transported patients safely throughout hospital departments.
• Supported department workflow and patient assistance needs.
• Maintained professional communication with patients, families, and medical staff.

Shift Running Floor Management - McDonald's - Slidell, LA

(2002-05 - 2005-09)

• Supervised crew operations during assigned shifts.
• Ensured quality customer service, cleanliness, and food safety standards.
• Supported efficient team operations in a fast-paced environment.

High School Diploma - St. Mary's Academy