Quantaza Scott

Dedicated and customer-focused professional with experience in dispatch, customer service, and administrative support. Skilled in handling high-volume communications, resolving customer issues, coordinating schedules, maintaining accurate records, and working effectively in fast-paced environments. Known for strong communication, problem-solving, attention to detail, and a professional customer-first approach.

Dispatcher - Deva logistics - Montgomery, AL

(2024-12 - 2026-06)

• Coordinated daily dispatch schedules to support efficient delivery routes
• Communicated with drivers to confirm pickup and drop-off locations
• Monitored shipment progress using GPS and dispatch software
• Helped resolve delivery issues and urgent service needs quickly
• Worked with warehouse staff to support timely shipment loading
• Maintained dispatch records, updated databases, and prepared documents for management
• Provided real-time status updates and supported safe return of drivers and vehicles

Customer Service Representative - Edfinancial Services - Montgomery, AL

(2023-11 - 2024-12)

• Answered inbound customer calls and handled account-related questions professionally
• Assisted borrowers with payment processing, account information, and repayment plans
• Explained deferment, forbearance, loan forgiveness, and income-driven repayment options
• Updated customer records accurately and maintained detailed interaction notes
• Researched customer concerns and resolved issues or escalated complex cases as needed
• Met performance goals for quality, productivity, and customer satisfaction
• Protected confidential customer information and followed privacy requirements

Customer Service Representative - Alabama Power Company - Montgomery, AL

(2020-08 - 2023-11)

• Assisted customers by phone, email, and online with service and billing questions
• Supported start, stop, and transfer requests for electric service
• Explained billing statements, account balances, and payment options
• Processed payments, arrangements, and service orders accurately
• Resolved complaints and escalated more complex issues when needed
• Educated customers on available programs and company services
• Maintained accurate account records while meeting service and productivity goals

High school diploma or GED - Booker T Washington High School