Remote Member Engagement Coordinator at Signify Health (2022-07 – Present)
Selecting appointments and calling
- Make a minimum of 50 calls per hour offering, explaining and scheduling free in-home or virtual health evaluations
- Present a positive, professional, and high energy approach to clients, health plans members, and team members
- Meet daily goals set by the department (300-400 outbound dials per day, 24 appointments set per day)
- Adjust, reschedule, and cancel appointments with both members and contracted providers as requested
Contact Donor Care Representative at Oklahoma Blood Institute (2018-08 – 2019-04)
- Contacted past blood donors to gain commitment for future donations
- Scheduled donation appointments
- Kept a timely record of confidential information from individuals and business donors
- Maintained and updated donor files through accurate data entry
- Collected blood inventory orders
Trainer and Builder at KimRay Incorporated (2010-11 – 2015-10)
- Conducted morning start-up meetings and provided leadership through sharing knowledge and/or skills
- Trained employees to become certified on various types of valves
- Participated in proactive teams to achieve departmental goals
- Assisted in building pumps and oil valves and also fixed leaks
- Comply with all Safety policies, practices, and procedures
Certified Nurse Assistant at Grace Living Center (2005-07 – 2005-12)
- Assist patients with their personal needs on a one-on-one basis
- Provided patient comfort by utilizing resources and materials
- Measured and assisted with maintaining patients vital signs
- Kept proper documentation and took direction from the Charge nurse
- Assisted with housekeeping responsibilities
- Assisted with patients personal hygiene and assisted with serving meals
Dental Assistant at Family & Children Dentistry (2007-03 – 2008-02)
- Performed amalgam fillings, cerec crowns, crown preps, endodontic, extractions, root canals, sutures, composites
- Utilized Dentrix to take bitewing, periapical, panoramic, digital, and duplicate film X-rays and also created bleaching trays and temporaries
- Utilized a model trimmer and setup rooms and operatories before procedures
- Performed tissue charting and facilitated patient triage and sterilized instrumentation and prepared instrumentation trays
- Facilitated patient triage and greeted and roomed patients
- Checked, ordered, and stocked supplies, cleaned and sterilized instrumentation and equipment; cleaned daily
- Contacted patients to follow up after minor surgical procedures
