Queen_ Mammi

I’m a Highly motivated , work oriented and dependable professional with a diverse background of 5 plus years in customer service and Administration work as well. I have a passion for helping others and making their day brighter. Despite limited work experience, I bring a strong work ethic, adaptability, and a commitment to excellence.

With a proven track record of reliability and a dedication to continuous learning, I am now seeking a position that offers growth opportunities and the potential for career advancement within a forward-thinking organization.

Willing to relocate: Anywhere

Team Leader/Administrative Assistant - Full Service Commerical Cleaning - Nashville, TN

(2020-01)

• Train, supervise, and motivate cleaning staff.
• Assign tasks and monitor performance.
• Address employee issues and provide feedback.
• Dusting, sweeping, mopping, and vacuuming floors, and other surfaces.
• Administrative tasks

Facilities Coordinator - Robin Tussell - Nashville-Davidson, TN

(2025-05 - 2025-11)

• Coordinated and oversaw the maintenance and repair of all facilities, including electrical, plumbing, HVAC systems, and general building maintenance
• Developed and implemented a preventive maintenance program to ensure optimal functioning of equipment and minimize downtime
• Managed vendor relationships for facility repairs and negotiated contracts to ensure cost-effective services
• Performed regular inspections of facilities to identify any potential issues or safety hazards, taking proactive measures to address them promptly
• Maintained accurate records of all maintenance activities, including work orders, repairs performed, and equipment inventory
• Collaborated with cross-functional teams to plan and execute facility improvement projects within budgetary constraints
• Developed emergency response plans for various scenarios (e.g., fire evacuation) ensuring the safety of employees and visitors
• Conducted regular audits of facility operations to ensure compliance with safety regulations and industry standards
• Managed the scheduling of routine cleaning tasks for common areas, restrooms, offices, etc. ensuring cleanliness standards were met consistently
• Led a team of maintenance technicians in performing daily tasks while providing guidance on best practices for efficient operations
• Collaborated with procurement department to source necessary supplies/equipment at competitive prices without compromising quality or service levels

Infant Teacher - Kiddie Academy - Nashville, TN

(2024-01 - 2024-10)

• Creating a nurturing and stimulating learning environment
• Planning and implementing age-appropriate activities
• Providing direct care and support to infants
• Observing and documenting children's development
• Communicating regularly with parents/guardians
• Maintaining a safe and clean classroom environment
• Supporting the development of social-emotional skills

Infant Teacher - Primrose Schools - Nashville, TN

(2023-09 - 2024-01)

• Creating a nurturing and stimulating learning environment
• Planning and implementing age-appropriate activities
• Providing direct care and support to infants
• Observing and documenting children's development
• Communicating regularly with parents/guardians
• Maintaining a safe and clean classroom environment.

Customer Service Representative - Automated Health Systems - Nashville, TN

(2022-01 - 2022-04)

• Respond to customer inquiries via phone, email, or other channels.
• Access and review customer policy information.
• Assist with billing and payment inquiries.

CSR - Customer Service Representative - Hire Dynamics - Nashville, TN

(2022-02 - 2022-03)

• Answer phone calls, emails, and in-person inquiries from customers.
• Provide information about services, rates, billing, and company policies.
• Assist customers with new account setup, changes in service, and account maintenance.

Customer Service Representative - Ibex - Nashville-TN

(2020-10 - 2021-12)

• Answer customer questions about Apple products, services, and features.
• Provide clear and concise instructions and guidance to customers.
• Maintain accurate records of customer interactions and resolutions.

CSR - Customer Service Representative - MissionSide - Nashville, TN

(2020-03 - 2020-05)

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Accurately record customer interactions and feedback in CRM systems.
• Troubleshoot and resolve customer issues efficiently and effectively.

Warehouse Associate - Onin Staffing - Nashville, TN

(2019-01 - 2019-05)

• Receiving, unloading, and verifying incoming shipments, ensuring accurate documentation, and storing items efficiently.
• Picking, packing, and shipping orders accurately and efficiently, ensuring timely delivery.

Bojangles Crew Member - Kick N Chicken - Nashville, TN

(2017-01 - 2019-01)

• Greet customers warmly and courteously.
• Take orders accurately and efficiently, ensuring correct food and beverage selections.
• Maintain a clean and organized work area, following food safety and hygiene standards.
• Handle cash transactions, including making change and processing payments.

Nursing (High school) - Homeschooled (2015-08 - 2019-05)