Queen Merritt

I am a healthcare associate with over 6 years of experience in Patient Access, Birth Registration, Revenue Cycle, Payer-Provider communications, and Insurance/Medicaid Verification. Proven to show decision-making, problem-solving skillset in a high-stress environment. Excellent attention to details, meticulous accuracy, precision, and competency.

Birth Registrar at CNA Baptist Medical Center South (2020-03 – Present)

• Responsible for collecting accurate data from parents to submit to the State of Florida (Vital Statistics) to complete the birth certificate process and admission for the baby's social security card.
• Antepartum: Gather Mother's essential needs to prepare for childbirth (toiletries, etc.) prepare the delivery room, check vital signs every 4 hours.
• Postpartum: Assist Mother to the restroom for the first time hours after birth, make sure her toiletries are restocked, bathed the baby (per parents' request) take baby's vital signs, stocked baby essentials (wipes, diapers, onesies etc.)

Dietary / Customer Service at Baptist Medical Center South (2016-12 – 2020-03)

• Assembled and examined patient trays to ensure accuracy and diet compliance.
• Recover and reset the dining facility for the next service. Used POS/Cash handling system.
• Served as an ambassador for patient concerns for Dietary and Nursing staff.

Bachelor of Science in Biology – Edward Waters University (2005 – 2010)

High School Diploma – Boynton Beach High School (2001 – 2005)