Queenee Anngil Dauz

Efficient and detail-oriented with proven prioritization and administrative management skills to promote seamless workflows and achieve project goals. With 3 years of experience encompassing operations management, document processing, and relationships management, looking to secure a remote position that challenges my skills and allows for further career growth.

Senior Director of Operations at Integrity Cap Solutions, LLC (2024-01 – Present)

• Oversee day-to-day firm operations and internal workflows
• Lead client service and operational functions with consistency
• Supported the HR in hiring, onboarding, and performance management for operations staff
• Worked closely with banks and referral partners maintaining B2B relationship
• Systematically handled all aspects of servicing and operations for clients and bank partners

Business Relationship Manager and File Processing Lead at Fiscal Resource Consulting, Inc. DBA BCCUSA (2023-01 – 2024-12)

• Handled customer-facing processes and initiatives and help inform future business strategies
• Worked with senior executives to devise customer engagement strategies
• Analyzed financial data to develop new strategies to improve customer relations
• Worked with business owners all over the US to expand the financial services we have, and ensure products or services meet clients' needs
• Worked closely with key clients to meet their needs, and anticipate future requirements

Senior Business Relations Coordinator at BCCUSA (2022-01 – 2023-12)

• Coordinated internal resources and third parties to managers for the flawless execution of strategies
• Created and maintain comprehensive reports and documentation
• Developed spreadsheets, diagrams and process maps to document needs
• Performed other related duties as assigned by the manager and executives

Healthcare Customer Service Representative at Teletech Corp - Kaiser Permanente (2022-06 – 2022-12)

• Answered incoming communications from customers
• Conduct research and study tools to provide answers for customers to resolve their issues
• Answered inquiries about health insurance coverage

Bachelor of Science in Accountancy – Dr. Gloria D. Lacson Foundation Colleges, Inc. (2021-12)