Queila Bento

Seeking to obtain a rewarding and challenging position with a growth-oriented company that promotes a team environment and reaching the highest possible standards.

Ground staff - VRG Linhas Aereas (GOL)

(2009-09 - 2010-09)

Work directly with customers to answer questions and provide information regarding flight times, delays and any general queries the customer has before boarding. work with the aircraft, crew, and customers to ensure each flight is safe and enjoyable.

• Check-in
• embarkation and disembarkation procedure

Flight Attendant - VRG Linhas Aereas (GOL)

(2010-10 - 2015-02)

• Responsibilities included: Directing and assisting passengers in the event of an emergency, preparing passengers and aircraft for landing by following procedures, greeting passengers boarding aircraft and directing them to assigned seats.
• Served prepared foods and beverages, and sold alcoholic drinks.
• Announced flight delays and descent preparations.
• Took inventory of headsets, food, and drink, and money collected.
• Walked aisles of planes to verify that passengers were in compliance with federal regulations prior to take-offs and landings.
• Administered first aid to passengers in distress.
• Inspected and cleaned cabins, checking for any problems and maintaining order.
• Inspected passenger tickets to verify information and obtain destination information.
• Operated audio and video systems.
• Provide personal services to ensure the safety and comfort of airline passengers during the flight.
• Greet passengers, verify tickets and serve food and beverages.
• Announce and demonstrate safety and emergency procedures such as the use of oxygen masks, seat belts, and life jackets.
• Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, and schedules.
• Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
• Guide passengers while entering or disembarking the aircraft.
• Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
• Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and adequate supply.
• Collect money for meals and beverages.
• Conduct periodic trips through the cabin to ensure passenger comfort and distribute reading material, headphones, pillows, playing cards, and blankets.

Bachelor Degree - Turism - Faculdade São José (2010)

Associate Degree - Culinary - Unisuam (2014)