Quella H

Dedicated and reliable professional with extensive experience in customer service, healthcare support, office administration, and facility operations. Proven ability to manage multiple responsibilities, support vulnerable populations, handle administrative tasks, and maintain professional environments. Seeking a stable role with growth opportunities.

EVS (Environmental Services) / Cleaning at Northside Hospital (2026-01 – Present)

• Maintained cleanliness and sanitation of patient rooms, hallways, and common areas
• Followed infection control and safety protocols
• Disposed of medical and regular waste properly
• Ensured a clean, safe, and hygienic environment for patients, staff, and visitors

Customer Service Associate at Dollar Tree (2025-01 – 2026-01)

• Provided excellent customer service and cashier support
• Restocked merchandise and maintained store cleanliness
• Assisted customers with product inquiries and checkout

Office Manager at Ray of Hope (2015-01 – 2025-01)

• Opened and closed the business daily
• Managed all client and office paperwork
• Uploaded and maintained documents in company systems
• Handled financial transactions for client monthly events

Customer Service / Supervisor at Infinite Energy Arena (2016-01 – 2019-12)

• Delivered high-level customer service during events
• Processed orders and cashier transactions
• Supervised community service workers

Facilities Support at Gwinnett County Courthouse (2014-01 – 2016-12)

• Cleaned judges' chambers and restrooms
• Supervised inmate work crews
• Performed floor maintenance and general upkeep

Caregiver at Home Care (2012-01 – 2014-12)

• Assisted clients with daily routines and personal care
• Provided bathing, dressing, and hygiene assistance
• Accompanied clients on outings

Customer Service Associate at Kroger (2005-01 – 2007-12)

• Greeted customers and provided assistance
• Restocked shelves and maintained inventory
• Operated cash register

High School Diploma – Berkmar High School (2007-08 – 2010-05)

Medical Assistant - Gwinnett College (10/2025-present)