High performing sales and leadership professional
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High performing sales and leadership professional with over 10 years of experience in vacation ownership, call center management, sales training, and customer retention. Proven track record of exceeding sales goals, developing top performing teams and driving revenue growth in high-volume environments Skilled in team leadership, sales conversion, coaching, customer engagement, and performance management. Recognizes multiple times for outstanding sales production, revenue generation and leadership performance.
Owner Marketing Specialist at Hilton Grand Vacations (2017-01 – Present)
Began in the Inbound-call transfer department handling inbound calls from Hilton Honors members. Consistently achieved conversion rates exceeding 25% through effective sales and relationship building techniques. Promoted to Team Lead in the extensions department, where I managed outreach campaigns to members with expiring vacation packages and increased extension revenue.
Returned in 2020 after covid to Owner Marketing department. Average 350+ outbound calls per day while maintaining exceptional customer engagement and lead conversion rates recognized multiple time for outstanding performance in Timeshare revenue generation, volume per guest and overall sales production
Call Center Operations and Team manager at Holiday Inn Club Vacations (2015-01 – 2017-12)
Helped launch and establish a new call center in Kingston Jamaica where we trained nationals to professional Englis communication and sales process. Developed and coached a team of 18 agents to independently manage daily operations successfully. Returned stateside and managed a team of 20 agents while consistently exceeding sales, service, and conversion metrics. Implemented coaching strategies that improved productivity, customer engagement and sales effectiveness.
Closing Specialist/ Team Lead at Marriott Vacation Club (2012-01 – 2015-12)
Coached and developed sales agents on opening sales and effectively transitioning prospects to closers. Also trained agents on building rapport, handling objections and sales presentation techniques. Assisted leadership with maintaining high closing percentages and revenue generation goals
– Williams Rainey Harper College (2006-01 – 2008-12)
– Middleton High School
