Quiana Ellis

Certified Phlebotomist Tech with knowledge in Medicare and Medicaid billing, policies, and procedures & ICD-9. Areas of expertise include strong verbal and written communication skills, ability to interact professionally and proficiently with internal and external vendors, excellent investigational and problem-solving skills. Results oriented professional willing to ethically achieve the best outcome in an ever-changing healthcare industry.

Efficient Warehouse Associate - Randstad- Samsonite Company Stores - Jacksonville, FL

(2025-04)

• Experienced in end-to-end order fulfillment and dock flow management
• Proven track in scanning, packing, and labeling both standard pick-pack and large-scale bulk orders
• Skilled in logistics coordination serving as the point of contact to delegate loading and unloading schedules for inbound and outbound drivers
• Use RF scanners to track inventory and confirm item accuracy against pick ticket
• Palletize, wrap and stage large volume and freight orders securely for transport
• Maintained Quality Control/HIPPA/OSHA/CPR privacy and certifications

Certified Phlebotomist Tech/PCT - DCI Dialysis Inc. - Jacksonville, FL

(2024-09 - 2025-10)

• Experienced in collecting specimen according to established procedures, including drug screens, biometrics screening and insurance exams
• Performed quality phlebotomy technique, venipuncture, Vitals, cannulate peripheral access sites, specimen preparation, patient communication, system collaboration
• Front/back office duties which includes answering phones, transferring calls accurately, chart PHI
• Maintained Quality Control/HIPPA/OSHA/CPR privacy and certifications
• Pre-post treatment/Maintenance of all machines

Certified Phlebotomist Tech/PCT - DCI Dialysis Inc. - Jacksonville, FL

(2015-02 - 2018-06)

• Experienced in collecting specimen according to established procedures, including drug screens, biometrics screening and insurance exams
• Performed quality phlebotomy technique, venipuncture, Vitals, cannulate peripheral access sites, specimen preparation, patient communication, system collaboration
• Front/back office duties which includes answering phones, transferring calls accurately, chart PHI
• Maintained Quality Control/HIPPA/OSHA/CPR privacy and certifications
• Pre-post treatment/Maintenance of all machines

Licensed D & G Security Officer/Administrative Assistant - Phinnessee Guard Services - Jacksonville, FL

(2022-06 - 2024-09)

• Managed day-to-day office operations, client communications, security personnel scheduling, dispatching
• Adept CCTV monitoring, industrial, construction, commercial properties, patrol services, event security & national disaster relief
• Electronical/manual detailed report writing, geo tracking, civilian parking enforcement with real time reporting
• Performing security duties by secure a client site
• Maintained Quality Control/HIPPA/OSHA/CPR privacy and certifications

Certified Phlebotomist Site lead III - Quest Diagnostics - Jacksonville/Orlando, FL

(2018-05 - 2022-05)

• Managed assigned Patient Service Center (PSCs) or Client Offices IOPs
• Ensures accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results
• Communicates effectively to create a professional and efficient experience for patients, staff, and clients
• Work independently with a consistently low error rate and handle more complex collections and patient/client situations
• Mentor colleagues on advanced collection techniques and best practices to foster their professional growth
• Experienced in collecting specimen according to established procedures, including drug screens, biometrics screening and insurance exams
• Performed quality phlebotomy technique, venipuncture, Vitals, cannulate peripheral access sites, specimen preparation, patient communication, system collaboration
• Front/back office duties which includes answering phones, transferring calls, maintaining accurate & up-to-date patient records including sample tracing and test results
• Maintained Quality Control/HIPPA/OSHA/CPR privacy and certifications
• Pre-post treatment/Maintenance of all machines

Medical Receptionist / Phlebotomist I / Trainer - BPL Plasma Inc. - Jacksonville, FL

(2012-02 - 2015-09)

• Experienced in collecting specimen according to established procedures, including drug screens, biometrics screening and insurance exams
• Performed quality phlebotomy technique, venipuncture, Vitals, cannulate peripheral access sites, specimen preparation, patient communication, system collaboration
• Front/back office duties which includes answering phones, transferring calls accurately, chart PHI
• Maintained Quality Control/HIPPA/OSHA/CPR privacy and certifications
• Pre-post treatment/Maintenance of all machines

Diploma - Cornerstone Christian Correspondence School (2008)

Certification - Cosmetology - Florida career college (2011)

Associates Degree - HSA - Florida career college (2012)

Certification - Medical Billing & Coding - Everest University (2010)

Certification - Phlebotomy - Phlebotomy Learning Center (2021)

Certification - Class D security license renewal - Security Training Group (2023)

Certification - Class G security License Renewal - Gideon Firearms & Security Center